Order Entry Specialist

Customer Service Manager
LAKEINTHEHILLS,IL, IL Full Time
POSTED ON 12/23/2023 CLOSED ON 12/23/2023

What are the responsibilities and job description for the Order Entry Specialist position at Customer Service Manager?

Job Description

Job Description

Order Entry Specialist – Lake in the Hills, IL
$22-$25/hour Free Benefits (Health, Dental, Vision), PTO, and More!

If you're driven by the passion to do something meaningful that changes lives, we are the place for you! As one of the leading food and beverage companies, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

We are currently seeking an Order Entry Specialist to provide exceptional customer service to our customers and process incoming orders (the majority of customer interaction in this position will be via email.)

Responsibilities:

  • Process customer orders, send acknowledgements, and create and send invoices
  • Great product knowledge required, constantly review, and keep up to date on new products
  • Enter quotations into ERP system
  • Build strong relationships with accounts by proactively assessing, clarifying, and validating customer needs on an ongoing basis
  • Research storages, process return requests, and credit authorizations
  • Ensure the timely and successful delivery of products according to customer needs and objectives
  • Provide information on pricing, stock availability, products, application, and lead times
  • Participate and assist in strategic account planning processes that develop mutual performance objectives, financial targets, and critical milestones
  • Manage and develop customer relationships

 

Qualifications:

  • Bachelors Degree required
  • Minimum of 1 years’ experience within a corporate customer service position, handling orders, quotes, etc.
  • ERP experience (preferred)
  • Proficiency in Microsoft Suite
  • Excellent communication skills, must be able to build rapport with customers

 

Location/Region: Lake In The Hills, IL
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