What are the responsibilities and job description for the Health Coach Consultant RN position at CVS Health?
Job Description
This Health Coach Consultant role is an onsite position based in Hickory, North Carolina at a customer warehouse location. The Health Coach Consultant is an RN and must report onsite to work every day (this is not a work-from-home position).
Normal Working Hours: Employee will typically work Monday- Friday 8:00am-4:30pm EST. Some flexibility is required.
There are no weekends or holidays required.
The Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation, and evaluation, to engage, educate, and promote and influence member's decisions related to achieving and maintaining optimal health status.
The Health Coach Consultant:
-Assess members using clinical tools and information/data review, conducts comprehensive evaluation of member's needs and benefit plan eligibility for available integrated internal and external programs/services.
-Utilizes assessment techniques to determine member's level of health literacy, technology capabilities, and/or readiness to change.
-Enhancement of Medical Appropriateness & Quality of Care.
-Application and/or interpretation of applicable criteria and guidelines, health/wellness management plans, policies, procedures, regulatory standards while assessing benefits and/or member's needs to enable appropriate utilization of services and/or administration and integration with available internal/external programs.
-Using holistic approach consults with supervisors, Medical Directors and/or others to overcome barriers to meeting goals and objectives.
-Identifies and escalates quality of care issues through established channels.
-Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
-Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
-Interprets and utilizes clinical guidelines/criteria to positively impact members health
Provides up-to-date healthcare information to help facilitate the member’s understanding of his/her health status.
-Helps member actively and knowledgably participate with their provider in healthcare decision-making.
-Monitoring, Evaluation and Documentation of Care Develops and monitors established plans of care, in collaboration with the member and/or attending physician, to meet the member's goals.
-Utilizes internal policy and procedure in compliance with regulatory and accreditation guidelines.
Pay Range
The typical pay range for this role is:
Minimum: 58,760
Maximum: 125,840
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 3 years of clinical experience as an RN in acute care setting (med/surg; ER)
- Must have an active and unrestricted compact RN licensure in the state of North Carolina
- Ability to commute to/from Hickory, North Carolina for onsite work each shift
Preferred Qualifications
- Previous coaching experience
- Managed care experience
- Experience in multiple areas of nursing in an acute setting
- Med/Surg and ER experience
- BSN
Education
-Associate degree Nursing
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
This Health Coach Consultant role is an onsite position based in Hickory, North Carolina at a customer warehouse location. The Health Coach Consultant is an RN and must report onsite to work every day (this is not a work-from-home position).
Normal Working Hours: Employee will typically work Monday- Friday 8:00am-4:30pm EST. Some flexibility is required.
There are no weekends or holidays required.
The Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation, and evaluation, to engage, educate, and promote and influence member's decisions related to achieving and maintaining optimal health status.
The Health Coach Consultant:
-Assess members using clinical tools and information/data review, conducts comprehensive evaluation of member's needs and benefit plan eligibility for available integrated internal and external programs/services.
-Utilizes assessment techniques to determine member's level of health literacy, technology capabilities, and/or readiness to change.
-Enhancement of Medical Appropriateness & Quality of Care.
-Application and/or interpretation of applicable criteria and guidelines, health/wellness management plans, policies, procedures, regulatory standards while assessing benefits and/or member's needs to enable appropriate utilization of services and/or administration and integration with available internal/external programs.
-Using holistic approach consults with supervisors, Medical Directors and/or others to overcome barriers to meeting goals and objectives.
-Identifies and escalates quality of care issues through established channels.
-Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
-Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
-Interprets and utilizes clinical guidelines/criteria to positively impact members health
Provides up-to-date healthcare information to help facilitate the member’s understanding of his/her health status.
-Helps member actively and knowledgably participate with their provider in healthcare decision-making.
-Monitoring, Evaluation and Documentation of Care Develops and monitors established plans of care, in collaboration with the member and/or attending physician, to meet the member's goals.
-Utilizes internal policy and procedure in compliance with regulatory and accreditation guidelines.
Pay Range
The typical pay range for this role is:
Minimum: 58,760
Maximum: 125,840
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 3 years of clinical experience as an RN in acute care setting (med/surg; ER)
- Must have an active and unrestricted compact RN licensure in the state of North Carolina
- Ability to commute to/from Hickory, North Carolina for onsite work each shift
Preferred Qualifications
- Previous coaching experience
- Managed care experience
- Experience in multiple areas of nursing in an acute setting
- Med/Surg and ER experience
- BSN
Education
-Associate degree Nursing
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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