What are the responsibilities and job description for the IS Technician position at CVS Health?
Here are the job details for your review:
Job Title: Senior IS Technician
Pay Rate: $19.09/ Hourly on W2
Duration: 4 Months (Possibility of extension)
Location: REMOTE/Utah & Idaho
Client Name: CVS Health
Shift Hours: 2hr start windows: 1 p.m. to 3 p.m. Mountain Time including weekend day/night. Training hours are 7:00 am to 3:30 pm (Mountain Time) M-F.
Internet speed test:
As per client need, please run an Internet speed test and send me a screenshot of the result. Here is the link for your convenience:
https://www.speed.net
Description/Position Summary:
This role will be a call center role taking inbound calls. They are required to sit for long periods of time. This position requires the prompt technical responses to questions from CVS stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time
Experience:
6 months of hardware experience preferably in a Call Center environment.
- Must have excellent Customer Service skills
- Must have competent PC skills, proficiency in MS Office required
- Must have excellent verbal and listening communication skills
- Must have excellent writing skills
- Able to work in a flexible 24/7 work environment, preferred
Education:
High School Diploma or GED required
Job Type: Contract
Salary: $18.50 - $19.09 per hour
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- Computer hardware: 1 year (Required)
- Technical support: 1 year (Required)
Work Location: Remote
Salary : $19 - $19