Associate Customer Delivery Engineer

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb, Tesla, and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles. Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.  Interested to find out more about us?  Check out:  www.cyara.com

 Want to know what it’s really like to join Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/

 **This role is fully remote and can be based anywhere in the United States**

Let's talk about the role and the Team:

We are adding an Associate Customer Delivery Engineer to our team in the USA. Ideally, you will be based within the US and will have the ability to work remotely from anywhere within the US. This role will see you become a part of our Customer Delivery team, delivering post-sales solutions and becoming customer obsessed with a mission to delight our customers.

Let's talk about the role and responsibilities:

• Build and develop strong customer relationships
• Mentor, guide, and train customers to get the best from the Cyara platform
• Become a Cyara product Guru - know everything there is to know about our products
• Troubleshoot, problem-solve and think laterally to find solutions
• Talking shop with our clients to implement, deploy and deliver solutions from start to finish
• Deploy and deliver solutions based on our clients’ products and services
• Ability to learn how to develop, create and execute test, design and deployment documentation
• Be the “go to” person for support on client queries

Let’s talk about your skills/expertise: 

• 1 year of experience in delivering remote Customer Training / Workshops/ Helpdesk Support
• Experience with IVR technologies and/or Contact Center technologies (e.g., Genesys, Cisco, Avaya, Amazon Connect) is a huge advantage
• Basic understanding of testing systems and infrastructure in the IVR and Contact Center domains
• Basic understanding of IP and/or TDM telephony technologies and networking
• A problem solving, “can-do”, logical-thinking mindset

Nice to have (or you are keen to learn):

• Call Center tech support 

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is commited to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

• Customer Obsession
• Innovation
• Humility  
• Quality 

Interested? Know someone who might be? Apply online now.

Please note in order to apply for this role you must be based in the USA and hold all relevant work rights to allow you to live and work within the country this role is based, full time and without restriction.  Cyara is not offering sponsored Visas for this position.

Cyara is part of The Circle Back Initiative - we commit to respond to every applicant.

Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid