IT Technical Support / Manager - Avaya

IT Technical Support / Manager - Avaya

Chesterfield VA (Hybrid)

12 months

Must skills:

Avaya Aura Core Solution components in VM environment

Application Enablement Services, WebLM, Certificate management

Avaya Site Administration, IP Office Manager

Administering Call Management System (CMS) Agents & (CMS) Supervisor

• Role will work out of the IST office and as well as remotely via Microsoft Teams.
• Maintain a high level of support and customer services to end users and projects.
• Maintain IST Help Desk, Voice Services request (SLA) service level agreements.
• Exhibits polite and professional communication via phone, e-mail, and mail. Performs basic operation, monitoring, troubleshooting, moves adds and changes.
• Identifies and resolves complex and basic communications problems.
• Shows awareness of standards and regulatory requirements related to assigned tasks.
• Provides technical assistance and support for voice client application problems.
• Installs, test and upgrade new and existing hardware/software.
• Reviews and recommends procurement of information technology equipment.
• Multi-tasking and ability to prioritize as needed with shifting responsibilities.
• Maintains the necessary security controls over software and PII.
• Participate in Team Meetings and other Voice Service support meetings as required.
• Prepare update status reports, and evaluations on end of task results or project findings.
• Conducts on-site surveys for wireline and wireless support activity or new construction.
• Administration, maintenance, and installation of Avaya products. Diagnosis, repair analog, digital, VOIP and SIP technologies.
• Communicates with end users to determine requested support.

Cyber Resource Provider LLC is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We comply with all applicable federal, state, and local laws governing employment practices. All job postings are for informational purposes only and do not constitute a contract, implied or otherwise. Cyber Resource Provider LLC reserves the right to modify job responsibilities, qualifications, and benefits at any time without notice.