Director, Business Solutions

Director, Business Solutions

The Role:

• Sales: Prepare and present sales proposals, providing rational recommendations to clients. Take ownership of resolving general sales inquiries related to client accounts and respond to Requests for Proposals (RFPs).
• Pipeline: Take charge of both our existing sales pipeline and the development of new business opportunities within your area of expertise. Identify trends and customer needs, building a short-term, medium-term, and long-term sales pipeline.
• Relationships: Collaborate with internal teams to create comprehensive scopes of work and present service offerings and pricing to clients. Develop and maintain strong client relationships by delivering tailored recommendations that align with their unique service needs.
• Operational: Support the Head of Business Solutions in maintaining departmental efficiency and ensuring seamless execution of key marketing plan deliverables. Participate in strategy development, marketing plan creation, and oversee the development of sales and marketing collateral, messaging, and presentation materials.
• Communication: Oversee communication efforts, including company and client newsletters, promotional information for prospective clients, and the development of messaging aligned with CyberMark Franchise Solutions.

This senior level position operates in a highly demanding and fast-paced environment. It requires a strong strategic mindset, exceptional client relationship skills, and the ability to drive business growth. This is a full-time, in-house position, and compensation will be commensurate with experience. Join our team and play a pivotal role in shaping our client engagement strategy and driving business success.

Role Responsibilities:

To excel in this senior level role, the following skills and qualifications are essential:

• Demonstrated ability to creatively and independently solve complex problems while aligning solutions with company objectives.
• Strong interpersonal skills and a resourceful approach to building and maintaining relationships with clients and internal teams.
• Proficiency in handling client negotiations and adeptness in addressing client objections through effective discussions.
• Extensive experience in communicating with clients and supporting their requests with a client-centric focus.
• Extraordinary attention to detail, impeccable time management, and superb organizational skills to manage multiple tasks effectively.
• Proficiency in prospecting, conducting client needs discovery, creating marketing plans, delivering persuasive presentations, and successfully closing deals.
• Comprehensive knowledge of digital products and applications, including but not limited to Search Engine Marketing (SEM), Audience and Search Retargeting, Search Engine Optimization (SEO), Social Media Management and Marketing, Digital (Programmatic) Display, Website Development, Live Chat, Email Marketing, PPC, and more.

• Proven ability to build long-term relationships with clients, translating into recurring revenue opportunities.
• Becoming a subject matter expert in specific assigned markets, staying ahead of industry trends, and understanding customer needs.
• Taking a lead role in developing proposals and presentations for new business materials to create and nurture business opportunities and partnerships.
• Identifying trends and customer needs, strategically building a short-term, medium-term, and long-term sales pipeline.
• Assisting in the coordination and implementation of marketing plans to support business objectives.
• Becoming an expert in CyberMark product offerings and serving as the go-to source for clients seeking information about our services.
• Continuously monitoring and evaluating industry trends to ensure the company remains competitive and innovative.
• Maintaining and sharing professional knowledge through ongoing education, networking, participation in industry events, and delivering presentations.

These skills and qualifications are critical for success in this senior level position and will contribute to driving the company's growth and client engagement initiatives.

A Plus

In addition to the core requirements, the following experiences and qualifications would be advantageous:

• Previous experience in implementing and managing automated communication systems and optimizing process workflows.
• Familiarity with Accelo Customer Relationship Management (CRM) software, demonstrating the ability to leverage its features effectively.
• A background in creating compelling content and copywriting that aligns with marketing and communication strategies.
• A degree-level education or equivalent expertise in a related field.
• Proficiency in Microsoft Office 365, particularly in Excel and PowerPoint, for comprehensive data analysis and impactful presentations.
• Demonstrated ability to deliver engaging and influential presentations.
• A strong aptitude for data analysis, forecasting, and budgeting, enabling data-driven decision-making at a strategic level.

These additional qualifications are considered valuable assets for a senior-level role, enhancing your ability to lead and excel in the position.

Why you’ll love working here:

CyberMark is a people-driven, growth-focused agency. We value an open, collaborative culture with opportunities for every team member to grow in their careers. We believe big in building each other up and doing our best every day to help our clients succeed. Some of our other perks and benefits include:

• Competitive Pay and Growth Opportunities
• Career Development Program
• Appreciation and Recognition Awards
• Paid Time Off for Voting
• 8 Paid Holidays per Year
• 12 Paid Vacation Days per year with the addition of one more each year of service up to 22 days.
• 5 Paid Sick Days which rollover.
• Flexible Schedule Options (between 7am-6pm, M-F)
• 6 Flexible Remote Workdays (eligible after 90 days)
• 401(k) (eligible after 6 months)
• Medical, Dental and Vision benefits
• Life/LTD/ADD Insurance
• FSA
• Company Sponsored Lunches and Team Events
• Company Sponsored Coffee/Tea and Snacks
• Referral Program
• Industry Relevant Training
• Collaborative Team Environment

You must be legally authorized to work in the United States and be able to work at our North Phoenix office, just south of Union Hills and east of the I-17 at 18456 N 25th Ave, Phoenix, AZ 85023. Our core hours of operation are from 8:00 am – 5:00 pm.

Job Type: Full-time

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Salary: From $70,000.00 per year

Ability to commute/relocate:

• Phoenix, AZ 85023: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you had experience in communicating and supporting client requests with a client-centric approach?
• Have you worked in a sales role, supporting a director level and/or above?

Experience:

• Sales Lead Generator: 1 year (Preferred)
• Customer service: 1 year (Required)
• Administrative: 1 year (Required)

Work Location: In person