What are the responsibilities and job description for the Project Mentor position at Cybersoft Technologies?
Job Description
Job DescriptionCompany Description
Cybersoft Technologies is looking to add a Project Mentor to the Customer Success team. As a member of Customer Success you will assist K-12 customers in the onboarding, implementation and training of our software solutions.
Primary Responsibilities
- Guide customers through the implementation process and maintain project details using the project management software
- Provide configuration training and QA sessions to include how software helps customers meet USDA guidelines
- Work closely with School Foodservice Department Administrators and Support teams to develop project plans, prepare data imports, and monitor all aspects of the software implementation process
- Track and report on key project deliverables, assess project needs, and adjust project plans as needed
- Partner with team members to resolve customer issues through collaboration and teamwork
- Provide phone and email support with direct customer contact, logging detailed information for each contact
- Deliver innovative, stimulating, and effective training and documentation for internal and external customers as needed
- Conduct meetings both internal and external using conference call and webinar system or in person as needed
Who You Are:
- You have a genuine interest in working with people in a fast-paced environment on multiple project
- Passionate
- You have strong presentation and group facilitation skills both online and, in the classroom
- You are familiar and competent with audience-engagement methods and technique
- You can grasp technical concepts and can learn software solutions quickly
- You have excellent written and verbal English skills
- You can work independently without supervision
- You can work flexible hours as customer needs arise
Required Qualifications:
- A bachelor’s degree or equivalent work experience
- A minimum of 3 years of progressive experience in Project management, functional training, and adult learning
- Advanced working knowledge of MS Office applications
Preferred Experience
- Fluent in Spanish (written and verbal) a plus
- Experience with developing and maintaining project plans or project management experience.
- Experience in classroom settings or virtual classrooms via web-conferencing tools
- US K-12 School or Child Nutrition/School Food Service Experience is a plus
www.cybersoft.net
Company Description
www.cybersoft.net
Location/Region: Houston, TX
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