What are the responsibilities and job description for the Sales Support & Analytics Manager position at Cycling Frog?
Cycling Frog is normalizing the consumption of casual use THC products. We are on a mission to make THC convenient, affordable, and fun by making a sessionable THC beverage the same price as a beer or soda. We want to change the way THC is consumed and viewed by our society by focusing on lower potency ready to drink beverages that can easily fit into anyone’s lifestyle. Under the Federal Farm Bill, we are allowed to sell these low potency THC products across all 50 states via the internet and anywhere you can grab a beer.
The Sales Support and Analytics Manager role is critical in helping support our nationwide sales and brand development efforts. We are a small, scrappy, positive team and our business across the US in all channels is growing rapidly. The environment is fast-paced and challenging, with plenty of opportunity for career growth and development.
This role will be based in Seattle and will be responsible for the following:
Manage the overall sales department administration, organization, purchasing, analytics, and processes.
Review and process sales orders. Responsible for the sales order flow and ensuring all the right stakeholders from accounting, sales and operations are tied in.
Manage and optimize accounts receivable, working directly with customers and accounting. Work with the accounting team to keep client balances, credit limits, and expectations up to date.
Manage sales event registration, logistics, budgeting, and coordination. Participate in conventions and expos, either on site or in office support.
Manage departmental sales materials and other miscellaneous sales department purchases/inventory as needed.
Manage all product and sales related documents - from price sheets to product listings to keep them up to date with accurate and consistent information.
Create and organize Standard Operating Procedures (SOPs) for all sales related processes. Manage internal training for new hires and existing personnel when processes are updated.
Maintain and organize CRM customer information, creating and adjusting sequences and automation in Hubspot to optimize functionality.
Coordinate monthly forecast process across B2B channels, manage aggregation and analysis for executive review prior to pushing live.
Manage system setup and automated order entry for dropship programs.
Create, manage and analyze weekly and monthly sales reports. Find opportunities for growth and improvement.
Ensure all resale certificates and business documents for resellers are properly uploaded and maintained in Avalara.
Manage files in Brandfolder to ensure distributors and resellers have all the supporting collateral assets, documents, artwork and files needed to be successful.
Direct customer feedback to applicable parties within the organization. Partner with the sales team to determine how to improve processes and drive optimal customer experience.
Manage customer communications regarding LTL/FTL logistics and tracking.
Answer customer inquiries and function as a secondary contact point for the sales team.
Manage product merchandising on the B2B website. Work cross-functionally with the Operations & Ecommerce teams to coordinate new product launches and sku management.
Requirements
3 years of sales support and administrative experience required
Marijuana, hemp, or CPG sales experience preferred
Bachelor's degree in Business, Business Administration, or Communications equivalent preferred
Self-directed, highly organized, customer-focused and detail oriented
Able to thrive in a startup environment where one needs to be self driven, able to figure out the answers on their own and manage themselves
Preferred experience with Brandfolder, Hubspot, Shopify, Avalara, and Shipstation.
Proficient in Microsoft Excel, Word, PowerPoint and Adobe Photoshop
Excellent customer service and communication skills
Able to pivot to changing priorities
Willing to travel
Benefits
Comprehensive benefits (medical, vision, and dental insurance)
Employee discount program and sample product
Fully stocked kitchen
401K plan
Company events
25 days paid time off
3 paid holidays annually
Salary Range: $55,000- $75,000
The Sales Support and Analytics Manager role is critical in helping support our nationwide sales and brand development efforts. We are a small, scrappy, positive team and our business across the US in all channels is growing rapidly. The environment is fast-paced and challenging, with plenty of opportunity for career growth and development.
This role will be based in Seattle and will be responsible for the following:
Manage the overall sales department administration, organization, purchasing, analytics, and processes.
Review and process sales orders. Responsible for the sales order flow and ensuring all the right stakeholders from accounting, sales and operations are tied in.
Manage and optimize accounts receivable, working directly with customers and accounting. Work with the accounting team to keep client balances, credit limits, and expectations up to date.
Manage sales event registration, logistics, budgeting, and coordination. Participate in conventions and expos, either on site or in office support.
Manage departmental sales materials and other miscellaneous sales department purchases/inventory as needed.
Manage all product and sales related documents - from price sheets to product listings to keep them up to date with accurate and consistent information.
Create and organize Standard Operating Procedures (SOPs) for all sales related processes. Manage internal training for new hires and existing personnel when processes are updated.
Maintain and organize CRM customer information, creating and adjusting sequences and automation in Hubspot to optimize functionality.
Coordinate monthly forecast process across B2B channels, manage aggregation and analysis for executive review prior to pushing live.
Manage system setup and automated order entry for dropship programs.
Create, manage and analyze weekly and monthly sales reports. Find opportunities for growth and improvement.
Ensure all resale certificates and business documents for resellers are properly uploaded and maintained in Avalara.
Manage files in Brandfolder to ensure distributors and resellers have all the supporting collateral assets, documents, artwork and files needed to be successful.
Direct customer feedback to applicable parties within the organization. Partner with the sales team to determine how to improve processes and drive optimal customer experience.
Manage customer communications regarding LTL/FTL logistics and tracking.
Answer customer inquiries and function as a secondary contact point for the sales team.
Manage product merchandising on the B2B website. Work cross-functionally with the Operations & Ecommerce teams to coordinate new product launches and sku management.
Requirements
3 years of sales support and administrative experience required
Marijuana, hemp, or CPG sales experience preferred
Bachelor's degree in Business, Business Administration, or Communications equivalent preferred
Self-directed, highly organized, customer-focused and detail oriented
Able to thrive in a startup environment where one needs to be self driven, able to figure out the answers on their own and manage themselves
Preferred experience with Brandfolder, Hubspot, Shopify, Avalara, and Shipstation.
Proficient in Microsoft Excel, Word, PowerPoint and Adobe Photoshop
Excellent customer service and communication skills
Able to pivot to changing priorities
Willing to travel
Benefits
Comprehensive benefits (medical, vision, and dental insurance)
Employee discount program and sample product
Fully stocked kitchen
401K plan
Company events
25 days paid time off
3 paid holidays annually
Salary Range: $55,000- $75,000
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