Complaint Specialist
Job Posting for Complaint Specialist at Cynet Systems
Job Description:
Pay Range: $25hr - $30hr
Responsibilities:
Pay Range: $25hr - $30hr
Responsibilities:
- Data entry into excel spreadsheet.
- Contact information collection and documentation.
- Document information gathered.
- Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
- Ensures compliance with all policies and procedures.
- Routing the calls to appropriate departments for further assistance.
- In the event multiple departments are involved, take on the task to resolve then call back the customer.
- Make Outbound calls to various customers to verify if field action notifications have been received.
- Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.
- Maintain detail records of outbound calls such as representative names, titles, disposition of any products.
- Raise any escalated concerns to the next level of management.
- May perform other duties as required.
- Associate degree preferred.
- High school degree required.
- Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred.
- Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.
- Proficiency in Microsoft Office, specifically Word and Excel.
- Strong Verbal Communication skills.
- Self-Motivated.
- Can work with minimal supervision.
- Sitting for Extended Periods: Remote work often involves sitting at a computer terminal for long hours.
- This sedentary aspect can impact posture and overall health.
- Computer Use: Using a computer, keyboard, and mouse is a fundamental part of remote work.
- It’s essential to maintain proper ergonomics to prevent strain or discomfort.
- Communication Tools: Remote work relies heavily on communication tools like phone calls, online meetings, and video conferencing.
- These activities may involve sitting, standing, or moving around.
- Predictable Attendance: Remote workers must maintain regular, predictable attendance, especially during business hours or as dictated by work demands.
- Noise Levels: The work environment can vary, but moderate noise levels (such as phone calls, online meetings, and computer audio) are common in remote settings
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