Service Support Analyst
Job Posting for Service Support Analyst at Cynet Systems
Job Details
We are looking for Service Support Analyst for our client in Raleigh, NC
Job Title: Service Support Analyst
Job Location: Raleigh, NC
Job Type: Contract
Job Description:
Responsibilities:
- Assist with managing division computers and related equipment and software, including deployment and return of desktops, laptops, printers, and all peripherals.
- This information creates the Outlook email account for our Active Directory called EADS.
- Provide telephone system support for DHB staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and troubleshooting phone issues for DHB staff.
- State cell phone deployment and management is an important part of this position.
- Assist DHB Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system.
Required Knowledge, Skills and Abilities:
- To receive credit for all candidate work history and credentials, candidate must list the information on the application form.
- Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.
- Qualified applicants must document on the application that they possess all the following.
- Excellent verbal and written communication skills.
- Ability to establish and maintain effective working relationships with coworkers, officials, and the public.
- Ability to work independently with minimum supervision.
- Ability to effectively manage multiple tasks and priorities.
- Capable of resolving routine problems based on existing documentation, training, and resources.
- Previous working experience providing technical support.
- Proven ability to deploy and configure desktop and laptop computers, and peripheral devices.
Salary.com Estimation for Service Support Analyst in Raleigh, NC
$66,746 to $84,944
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