D&C Home Care Company, Inc, Maine's largest in-home care company is growing! We are actively seeking a full-time Service Coordinator to work in our Scarborough location. This is a fast paced position requiring excellent problem solving skills, customer service skills and empathy. Previous experience with scheduling and customer service is a plus!

We offer a competitive hourly wage between $21 and $23/hour DOE, benefits package including health insurance, dental & vision insurance, short term disability and life insurance and 401k plan with employer match, along with a pleasant work environment,

The Service Coordinator is responsible for coordination of services and scheduling client visits, also communicating service delivery information to clients and employees in a timely, professional and courteous manner.

Primary Duties and Responsibilities:

• Answers all incoming calls and transfers to the appropriate person.
• Performs scheduling of all client visits per company scheduling protocol.
• Provide On-Call coverage one weekend per month.
• Keeps accurate Call Log information for incoming calls and/or Client Waitlist.
• Approves all employee visits in Practice Management program. Obtains paper visit reports (from employees) when necessary.
• Files all company documentation. Files all visit reports and client paperwork in the client chart in the appropriate place in chronological order.
• Responsible for copying client forms, creating open packets, and sending/faxing out informational brochures and employment applications.
• Completes General Orientation.

Knowledge, Skills, and Abilities Required

• All candidates must possess at least three years of employment experience in customer service, human relations or a related field.
• Candidates must be proficient in using Microsoft Office suite.
• Have ability to problem solve, work collaboratively with other professionals, family members, and individuals in the community and accept personal responsibility for maintaining a professional relationship with the company’s clients and the client’s families.
• Must be able to function in an environment with minimal direct supervision.
• Must accept responsibility for learning and adhering to the agency’s policies and procedures on an on-going basis.
• Ability to meet agency’s conditions of employment regarding health clearance and provision of satisfactory work.

A criminal background will be performed on all employees. Employment is contingent upon a clean criminal background.

Scope of Position: Reports to Office Manager.