What are the responsibilities and job description for the Credit Services Representative position at D&H Distributing?
This is a remote/hybrid role that can be based in either Harrisburg, PA or Tampa, FL.
Join a 100 Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.
Summary
Responsible for the credit/collection maintenance of a prescribed territory of customer receivables. Required to maintain said territory within prescribed goals and with a high degree of efficiency and professionalism. Responsible for the collection of invoices, the resolution of customer issues, and the approval of orders all within the bounds of D&H Credit policy and individual goals and parameters, through the contact and interaction with other company departments and customers.
Responsibilities
Join a 100 Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.
- We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture.
- We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
- We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.
- As a D&H Co-Owner you receive numerous discounts on services.
Summary
Responsible for the credit/collection maintenance of a prescribed territory of customer receivables. Required to maintain said territory within prescribed goals and with a high degree of efficiency and professionalism. Responsible for the collection of invoices, the resolution of customer issues, and the approval of orders all within the bounds of D&H Credit policy and individual goals and parameters, through the contact and interaction with other company departments and customers.
Responsibilities
- Maintain assigned portfolio of customer accounts within parameters of company policy related to open balance, aging, order approval and issue resolution.
- Order review and approval within company policy and in a timely manner.
- Collection of past due invoices within company parameters.
- Resolve all non-research related issues for customers.
- Determine root cause of issues to prevent recurrence and assist in customer strategies to reduce issues ongoing.
- Ability to work with large volumes of data and with a high degree of accuracy and attention to detail.
- Strong analytical and collection skills.
- Excellent organization and problem solving skills.
- High degree of expertise in several discrete software applications required.
- Must be able to communicate to co-workers and customers in a professional and positive manner.
- High school or Associates Degree with emphasis on business or accounting or commensurate experience required. Four year degree in business preferred.
- Proficiency in Microsoft Office products (Excel, Word, Outlook, Internet Explorer).
- Ability to learn and use several other job-specific software applications.
- Opportunities for growth and development
- Great benefits
- Competitive industry pay
- Excellent Work/Life Balance
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