What are the responsibilities and job description for the Fitness Front Desk Manager position at D1 Training - Mesa?
Benefits:
Company Overview
D1 is passionate about impacting and changing lives. The D1 culture is TEAM-focused and character-driven. D1 is athletic-based performance training for ages 7 through professional, and adults. At D1, our promise to our athletes is: “You pick the goal, we help you get there” and D1 TEAM Members are the catalysts for our fulfillment of that promise. Our mission is to provide the best-in-class service and experience at all times. By doing so, we empower our athletes to improve themselves by efficiently and consistently reaching their goals.
Our D1 TEAM members take a personal stake in the lives of our athletes, learning their names and goals. D1 TEAM members are a part of a positive culture and the best training environment in the industry. D1 Team members are integral to the success of our D1 athletes and brand as it continues its rapid growth.
Job Summary
Dependable, High-energy, positive, enthusiastic, and customer-focused professional to join our Front Desk team. This position involves exemplary customer service experience, attention to detail, and passion for service. Superior oral and written communication skills. MUST BE COMFORTABLE IN A FAST-PACED SALES ENVIRONMENT.
Responsibilities
Benefits/Perks
- Bonus based on performance
- Opportunity for advancement
- Training & development
Company Overview
D1 is passionate about impacting and changing lives. The D1 culture is TEAM-focused and character-driven. D1 is athletic-based performance training for ages 7 through professional, and adults. At D1, our promise to our athletes is: “You pick the goal, we help you get there” and D1 TEAM Members are the catalysts for our fulfillment of that promise. Our mission is to provide the best-in-class service and experience at all times. By doing so, we empower our athletes to improve themselves by efficiently and consistently reaching their goals.
Our D1 TEAM members take a personal stake in the lives of our athletes, learning their names and goals. D1 TEAM members are a part of a positive culture and the best training environment in the industry. D1 Team members are integral to the success of our D1 athletes and brand as it continues its rapid growth.
Job Summary
Dependable, High-energy, positive, enthusiastic, and customer-focused professional to join our Front Desk team. This position involves exemplary customer service experience, attention to detail, and passion for service. Superior oral and written communication skills. MUST BE COMFORTABLE IN A FAST-PACED SALES ENVIRONMENT.
- Two shifts available: 8a – 230p – or – 1p – 830p.
Responsibilities
- Complete Opening/Closing Checklists
- Ensure bathrooms and lobby are clean and stocked
- Learn the D1 brand and be able to answer all customer support questions for current and potential athletes
- Answer phone calls and take messages for Recruiters and Management
- Check athletes into workouts and ensure accurate attendance tracking
- Keep fridge and shelves fully stocked with food, drink, clothing
- Maintain inventory for cleaning supplies, D1 gear, and products
- Process all ancillary purchases in MBO
- Complete daily social media tasks
- Make sure all accounts are properly noted
Benefits/Perks
- Free membership in a state-of-the-art facility.
- Employee bonus structure
- Motivate and inspire all to be their best and achieve their goals in a positive TEAM environment and culture
- Dependable, organized, and responsible
- Must be a high-energy & positive individual
- Must have 3 years in customer service. Luxury brand or hospitality experience preferred.
- Must have 1 years in a customer service setting ideally in the fitness industry.
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