Call Center Supervisor

The Call Center Supervisor is responsible for the success and development of others within our Call Center through effective leadership. We are looking for an individual who is determined to go above and beyond expectations to get the results needed. The ideal candidate will be a confident self-starter who thrives in a fast-paced environment and develops influence with team members by bringing high-spirited energy into the workplace. So, if you are driven, tenacious, and determined to attain goals, apply today! 

Compensation: $55,000 - 62,000 BONUS 

Schedule: Monday - Friday  PM shift 

Minimum Qualifications: 

• At least 2 years of call center or sales experience preferred
• Proven experience in a leadership role, call center preferred

Specific Requirements: 

• Outstanding communication and interpersonal skills
• Knowledge of performance evaluation and production metrics
• Excellent organizational and leadership skills with problem-solving ability
• Solid understanding of reporting and how to translate data into meaningful information, can identify trends to the guide team, etc.

Key Responsibilities 

• Develop objectives for the call center’s day-to-day activities
• Collect and analyze call-center statistics - implement directives and audit processes
• Ensure daily/monthly production targets are being met
• Effectively manage department by coaching and developing leaders
• Assist with evaluation and training of call center employees
• Prepare monthly performance evaluations of Supervisor team
• Assist with developing goals and projections in conjunction with Call Center Manager

Benefits: 

Employees and their families are eligible to enroll in: 

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability 
• Accident protection 
• Employee assistance program - access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan
• Additional Insurance Programs including:
  • UHC Rewards
  • Rally Health
  • One Pass Select (gym membership subscription)

• VPTO (Volunteer paid time off) year-round incentives to give back to your local community 
• Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences 
• Relocation opportunities to other branches across the nation

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

About DaBella: 

DaBella is the leading home improvement company in the United States. We have 40 offices spread out through 17 different states, and we are striving to transform home improvement services across the country! The only way to achieve that goal is by having a solid team with outstanding leadership to achieve that mission. If you love working with people and building relationships, then this is a perfect position for you! 

We Lead. We Care. We Grow. 

This is an ON-SITE position 

Learn more about DaBella at www.DaBella.us 

Experienced in sales, Leadership, marketing, retail, collections, call center, Teleperformance, insurance, or telemarketing? Apply today for immediate consideration!