What are the responsibilities and job description for the JBW Warranty Coordinator position at Daifuku?
Overview:
The company is currently seeking an experienced Warranty Coordinator.
Responsibilities:
Position Summary/ Primary Purpose
Major Areas of Responsibility
Basic Broad Knowledge
Qualifications:
Education & Experience
Demonstrated Physical Abilities
Jervis B. Webb Company is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please call 248-553-1000.
Jervis B. Webb offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.
At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1000 and leave a message and your call will be returned.
Jervis B. Webb Company is a subsidiary of Daifuku North America Holding Company (daifuku.com/us/), a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.
The company is currently seeking an experienced Warranty Coordinator.
Warranty Coordinator
Position Summary/ Primary Purpose
Coordinate the warranty activity of the customer service department. Primary focus is providing excellent customer service in a fast paced environment. Primarily responsible for warranty claim management with an emphasis on warranty logistics. The position involves fielding most warranty questions from customers and applies experience and judgment in the interpretation and application of guidelines established by Customer Service Manager. Issues of major impact or complexity are researched and presented to management or referred to the appropriate internal experts for resolution. Some typical customer inquiries include but are not limited to: Warranty claim status, part discrepancies, warranty part information, and warranty part delivery.
Major Areas of Responsibility
- Analyzes reports daily giving details of complaints and warranty claim status.
- Summarizes and analyzes warranty claims and labor hour reports on a weekly basis for management review
- Run warranty report of failed parts with historic data to be presented in monthly meeting for assessment of trending data.
- Works with accounting department to request warranty charge numbers and approve payment of invoices
- Prepares customer correspondence as required.
- Works with manufacturing and shipping to coordinate warranty part replacement, repair, and return to vendor
- Works with engineering to determine viability of claim and/or to provide a fix or part numbers
- Works with purchasing to order replacement parts and follow up on delivery of parts
- Works with item control to demand warranty replacement parts for purchase or production
- Build rapport with internal and external customers and suppliers.
- Assist with Spare Part Orders as needed
- Other duties as assigned
- Primary phone attendant for Parts team
- Contribute to all team efforts as necessary
Basic Broad Knowledge
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Qualifications:
Basic Skills & Abilities
- Time Management — Managing one's own time and the time of others.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Verbal and Written Expression and Recognition — The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
Education & Experience
- Associates degree or equivalent work experience in a customer service capacity
- Bachelor’s degree (preferred)
Demonstrated Physical Abilities
Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.
Jervis B. Webb Company is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please call 248-553-1000.
Jervis B. Webb offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.
At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1000 and leave a message and your call will be returned.
Salary : $39,900 - $50,500
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