Shift Leader

Purpose of Job:

In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.

Essential Functions: Assist in the management of specific areas of restaurant during scheduled shifts. Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods. Assist hourly employees at the point of sale in the execution of product promotions. Ensures guest service in all areas meets applicable standards for quality, value and cleanliness. Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints. Responsible for timely and accurate completion of all cash accountability reports on assigned shifts. Able to perform the duties of all other non-management positions. Informs immediate supervision promptly of all problems or unusual matters of significance.

REQUIREMENTS

For more than 70 years, the DQ® system's recipe for success has been simple. It's been a combination of hardworking people who own and operate restaurants, and great-tasting food and tempting treats served in our establishments. Our phenomenal story began with the 10-cent sale of a then unnamed product on August 4, 1938, in Kankakee, Illinois. A father and son partnership in Green River, Illinois, had been experimenting with a soft frozen dairy product for some time. They contacted Sherb Noble, a good friend and customer, who agreed to run the "all you can eat" trial sale at his walk-in ice cream store. Within two hours, he dished out more than 1,600 servings of the new dessert.