What are the responsibilities and job description for the Customer Service Rep And Warehouse Associate - Combo role position at Dal-Tile Corp.?
Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! As the Customer Service/Warehouse Associate will need someone who is responsible for providing a variety of support such as servicing walk in customers, completing sales transactions conjunction of material handling duties such as receiving, loading/unloading material, pull/assemble customers’ orders and inventory checks. This position may involve daily use of forklift equipment.
Primary Objective:
Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.
Major Function and Scope:
- Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
- Addresses and resolves customer complaints (returns and order errors).
- Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.
- Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
- Waits on customers and prepare sales slips.
- Produces daily sales reports.
- Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.
- Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.
- Operates forklift equipment.
- Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
- Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
- Performs other related duties as required.
Experience and Knowledge Required:
HS diploma or equivalent experience;
3 years customer service experience and warehouse experience.
Competencies:
Organization, math, time management, computer skills, detail oriented, customer service, safety conscious.
Other Pertinent Job Information:
While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
Salary : $15 - $18
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