What are the responsibilities and job description for the Customer Service Rep - (FT) position at Dal-Tile Corp.?
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide various support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
Primary Objective
Ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope:
- Provides customer account mana, including, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
- Responsible for keying in orders, processing faxes, and preparation of reports.
- Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Responds to customer needs.
- Participates in special projects and performs additional duties as required.
Experience and Knowledge Required:
- High School Diploma or GED equivalency is required.
- Two (2) or more years of call center or customer service experience.
- Focus on customer account management preferred.
- Prior textile industry knowledge is preferred.
We offer competitive salaries, a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile proudly supports our U.S. military, veterans, and their families - Thank You for Your Service!
Active military, transitioning service members, and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer, including a disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
We offer a competitive salary, a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile proudly supports our U.S. military, veterans, and their families - Thank You for Your Service!
Active military, transitioning service members, and veterans are strongly encouraged to apply.
Salary : $19 - $22
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