Dunkin' General Manager- Erie

Overview

The general manager is the main person working behind the scenes to ensure the smooth operation and management of the daily work activities of the store as well as the organization. A general manager needs to be able to handle much pressure and responsibilities of the daily operations. 

The  general manager ensures smooth operation and management of the organization and makes sure that it makes profits. They are involved in understanding and supporting the operations of the store, providing customer service, training the management team, and is involved in the daily inventory, reporting, banking, payroll and keeping a track and analyzing the sales records, etc. 

Responsibilities

The General Manager will be responsible for a handful of requirements 

You’ll need to:

• Holds the guest as their highest priority and role models exceptional guest service • Empowers the team to satisfy guests and resolve problems • Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages • Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards • Ensures service with speed goals, per Dunkin’ Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service • Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement • Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities • Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times • Maintains and calibrates restaurant equipment • Provides recommendations to ensure guests receive value for the price and pricing is competitive for market • Utilizes Red Book or similar tool to track required documentation • Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations • Promotes a respectful team environment • Ensures the right people are hired and developed for key positions • Handles employee concerns with fairness and a sense of urgency • Builds teamwork through effective training, deployment and communication • Communicates performance expectations and holds self and team accountable • Creates a learning environment ensuring team is trained for their position • Recognizes team members for demonstrating desired behavior and performance • Provides consistent coaching that drives performance of the team to achieve goals • Builds a guest focused team creating a competitive spirit to achieve results • Drives sales through effective execution of marketing programs • Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self-assessments each month • Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals • Manages cash over/short through effective cash control procedures • Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste • Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity • Ensures all policies and procedures are followed as well as compliance with labor and health laws

Performance Management

• Conducts assessments and analysis of employee skills and training.
• May develop and implement performance improvement plans.
• Assist in assessing various staffing needs to determine methods to address current and future conditions, including retention management, realignment, recruitment planning, and career development.
• Assists with developing training plans, identifying educational opportunities for employee development.
• May assist with changing management initiatives by conducting readiness assessments, job-impact analysis, and skill and capability assessments.
• Will remain in an expediting position on the floor during peak hours
• Assigns whom the manager in charge will be for the rest of the day and analyzes their actions
• Assigns tasks/daily operations as per needed
• Schedules
• Truck Ordering/Delivery
• Deposits
• Shift Deployment

Salary

• General Managers with a few years' experiences can expect to earn between $35,000 and $40,000. (Depending on sales volume, new store opening, and experience.)

Job Type: Full-time

Salary- $35K-$40K

*Must pass drug test*

Salary : $35,000 - $40,000