Practice Administrator

Description

Description: DAMIAN FAMILY CARE CENTERS, INC. is a Federally Qualified Health Center with 14 community based health centers located in the metro NYC area, Suffolk County and Upstate, NY, providing primary care, behavioral health and specialized care at all sites. 

Damian is seeking to add to it's team a Practice Administrator to work at Firehouse Health Center located in Jamaica NY. Selected candidate will be reporting to the Senior Practice Administrator.

Position Summary:    

Assumes responsibility and accountability for planning, organizing, coordinating, monitoring and evaluating the provision of services at the clinic site.  Collaborates with the Sr. Practice Administrator in promoting quality patient care to the communities we serve through the appropriate utilization of resources and coordination of professional and ancillary staff.

Set goals for performance; organizing workflow and ensuring staff understands their duties or delegated tasks; monitor employee productivity and provide feedback and coaching. 

ESSENTIAL FUNCTIONS:  Facilitates, plans, organizes and directs the daily operations and the provision of quality and cost effective patient care at the facility in accordance with established standards of care, agency policies/procedures and the mission of Damian Family Care Centers, Inc.

Collaborates and coordinates with healthcare providers in identifying patient’s educational needs and provides the resources to meet these needs.

Demonstrates awareness of legal issues, utilizes appropriate judgment and actions to reduce potential adverse consequences for patients, self and the organization.

Monitors and ensures staff compliance to all Damian policies/procedures; established standards of care and all infection control practices to include universal precautions and OSHA standards for blood borne pathogens.

Communicates with pharmacies as well as insurance companies related to patient treatment plans and approvals of medications and/or procedures/diagnostic imaging.

Collaborates with the Sr. Practice Administrator in identifying improvement opportunities, developing policies/procedures, monitoring aspects of care and implementing change. Also participates in QI activities, as assigned, including the initiation of quality measure reports for chronic conditions, no shows and preventive programs, as assigned.

Prepares performance reviews on a timely basis and in accordance with agency procedures. Initiates the employee disciplinary process, when required and, as directed, in consultation with the Sr. Practice Administrator.

Demonstrates compliance to the agencies hiring procedures; conducts staff interviews for approved positions, when assigned, and makes recommendations for employment of qualified candidates in collaboration with the Sr. Practice Administrator as applicable.

Identifies the learning needs of staff and provides appropriate training and in-services to include an organized orientation and credentialing process for new employees. Responsible for staff training of health center workflows and procedures and ensuring compliance to DFCC annual mandatory educational programs and re-credentialing process.

Demonstrates a commitment to professional growth by attending educational seminars and keeping current with health care trends. Maintains a comprehensive knowledge of DFCCs clinical practice policies and procedures and national standards of care which effectively guide and direct the provision of patient care.

Demonstrates a commitment to maintaining a supportive work environment that fosters collaboration and communication between all health care team members, projects a positive image to the communities we serve and demonstrates respect for the cultural and religious diversities and needs of patients, families and staff.

Appropriate allocation of staff on a daily basis to meet patient, provider and operational needs.

Demonstrates the ability and initiative to apply acceptable leadership skills in setting priorities, delegating appropriately, managing time, resolving conflict and facilitating change.

Collaborates with the Sr. Practice Administrator in providing leadership and oversight with assignments delegated to support staff and medical personnel.

Effectively applies leadership skills to develop and motivate staff in order to achieve maximum potential and productivity in the delivery of care; serves as a resource person, role model and mentor for staff.

Maintains a consistent and flexible pattern of attendance in accordance with assigned schedule and reports to work on time.

Prepares staffing schedules in accordance with the approved staffing methodologies and facilitates the Conforms to agency guidelines regarding dress code; is well groomed and neat. Maintains good personal hygiene

Performs all related duties, as assigned or, unrelated duties, as requested, during emergencies.

Assumes role of patient advocate and conforms to policies and regulations governing patient rights, confidentiality and the HIPAA Privacy Rule.

Ensures and maintains a clean, safe and therapeutic work environment in the health center. Identifies, investigates and reports patient/environmental safety factors and makes recommendations for improvement.

Demonstrates competency in the utilization of Health Information Technology to perform essential job functions including, but, not limited to (1) documentation in the EHR, (2) Transmission of EHI and (3) Retrieval of EHI.

Requirements

Applicant must have an Associate’s Degree in Business, healthcare administration or related field required. Bachelor’s Degree in Business, Health Administration, nursing or related field preferred.

Must have a minimum three years supervisory or middle management experience in medical practice management preferred. 

Strong leadership and communication skills; excellent problem-solving and decision making abilities.

Must be creative, intuitive team player.

Knowledge of healthcare administration including compliance regulations.

Ability to work independently and part of a team; prioritize tasks. Must have the ability to interface with participants/patients as well as all levels of staff. 

Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial and ethnic backgrounds.

Effective coaching and mentoring skills. Must be able to multi-task and exercise independent judgment. Strong and effective conflict resolution skills.

Ability to project a professional image and instill a sense of teamwork and a team-oriented environment. 

Proficiency in Microsoft Word and Outlook. Demonstrated proficiency in documenting in electronic health records.