Provide technical and commercial assistance and application specific information to our customers and internal customer service personnel in order to promote Dana product. :
Answer customer and internal customer service product technical inquiries using engineering / production data.
Assist in determining how product is to be serviced with assistance from technical service or engineering depts
Provide internal departments with corrections to current publications where identified
Assist customers / Crossville in part dimensional information from prints
Provide support on quotes for service units, (transmissions, axles, electronic controllers
Prepare recommended inventory lists for new products / customer applications
Provide support / participate in product launch / product phase out / complexity reduction teams
Propose service parts overhaul kits for specific components / units
Provide application specific information
Provide solutions / solve problems
Help promote the sale of Dana product
Create solid customer relations and provide excellent customer satisfaction
Be a problem solver and information source for the customer, with solutions and data
Performs all other duties as assigned
OCCDANAMEXICO
Job Duties and Responsibilities
EDUCATION AND QUALIFICATIONS
Associates Degree in Engineering or related area experience
SKILLS AND COMPETENCIES
Experience and product knowledge of Dana parts
Technical aptitude / interest
Customer focused
Superior communication skills, both oral and written Technical
Self-starter, able to accept responsibility and prioritize work load
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