IT Support Technician

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

The Support Technician is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. This role serves as an on-site technician, working closely with our Executive users, Business Apps, Network, Server, and Information Security and will require on-call support rotation. While this role will primarily support our Coralville, Iowa operations, a Support Technician will also provide assistance to our associates working remotely and globally.

In this role you will have the opportunity to:

• Installation, configuration, troubleshooting a variety of hardware and software platforms via phone, web and in-person channels. This includes desktops, printers, thermal label printers, lab equipment, cameras and more.
• Configure and maintain laptop and desktop PCs imaged with Windows 10, 11, and Mac OS, including advanced hardware/software troubleshooting, including Microsoft Apps.
• Create and maintain effective documentation for both users and technicians to enable recurring tasks to be completed quickly and consistently across the business.

The essential requirements of the job include:

• High School diploma or higher with a minimum two years supporting end-users in person, via phone, and in an enterprise-level corporate IT environment.
• Experience within Microsoft enterprise-level corporate environment a must: Active Directory, Win10, MS Apps, etc.
• Some lifting (greater than 25 pounds) may be necessary; Facilities, Materials, and IT employees occasionally must lift at least 50-75 pounds.

It would be a plus if you also possess:

• CompTIA A or comparable certification
• Experience supporting hardware beyond standard office equipment.

#LI-DR1

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.