CARE COORDINATOR (PROJECT)

The Dane County Human Services Department, Aging & Disability Resource Center (ADRC) Division, has 2 Full-Time(1.0FTE) vacancies for a Care Coordinator Project position in Madison, WI.

The Eligibility List created will be used to fill future vacancies over the next six (6) months. All are encouraged to apply.

COMMITMENT TO EQUITY AND INCLUSION

As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customers’ needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.

DEFINITION

The Independent Living Support Pilot (ILSP) Program is located at the Aging and Disability Resource Center (ADRC). Under supervision of the Independent Living Support Project Supervisor, this position administers the Independent Living Support Pilot grant program to consumers. Responsible for identifying, assisting, enrolling into the program. Assists consumers to develop a care plan, find service providers, and connect with fiscal agent. Provides ongoing service coordination, transition consumer off the program when finished and complete disenrollment paperwork. Has required reporting and data collection expectations due to the nature of it being a pilot with the State of Wisconsin.   

EXAMPLES OF DUTIES

Provides customer-driven prompt, accurate and friendly customer service responses to requests for information about an array of topics and for access to the ILSP Program. Searches through the Information and Assistance resource database, including other written and computer-based information resources to identify, evaluate, and suggest potential programs and services. Collects customer information and assesses client/family needs in order to provide over the phone, in the office, or at home that best meets the needs/demands of the customer’s schedule. Provides follow up to determine outcomes and provide additional assistance in locating resources and arranging services. Develops and implements customer-driven service plans. Assists in the identification of individualized, cost-effective, outcome-oriented service options that reflect goals that are personally meaningful and attainable by customers and address immediate as well as longer term needs. Administers the ILSP Functional Screen to determine functional eligibility. Reviews financial data to ensure financial eligibility for pilot program.. Connects customer with fiscal agent. Maintains contact with customer to ensure service delivery. Transitions customers from the pilot program into community programs and connects them with community resources. Completes disenrollment paperwork.

Education, Training and Experience:

Bachelor's degree from an accredited college or university with a focus on human/social services, nursing, education or other related fields. Must have one (1) year experience in an aging or disability service area  (e.g.,  experience in: case management, residential care,  assisted living, adult day program, supported employment, and other areas where people who are aging or have disabilities receive services). Other preferred experience may be in human/social services, nursing, education, or other related fields.

Special Requirements:

Must have and maintain a valid driver’s license, and access to reliable personal transportation, or equivalent, while in this position.  Must pass a Criminal and Caregiver Background Check. Availability to work occasional nights, weekends, and during special events.   

Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job’s responsibilities. Wisconsin’s Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.

For Bilingual Positions: 

1. Provide services in both English and the required foreign language (e.g., Spanish, Hmong, etc.).
2. Applicants being considered for Bilingual positions will be tested during the recruitment process. This may consist of either being able to respond to questions in that language (e.g., Spanish, Hmong, etc.) during the interview; or passing an oral translation (English to foreign language / foreign language to English) exam prior to employment.

Physical and Environmental Work Requirements:

Professional office work environment. Work involves walking, sitting, standing, bending, stooping, twisting, turning, lifting, carrying, pushing, pulling, grasping, and reaching within normal ranges. Ability to lift and move a variety of work-related materials weighing up to 25 pounds (with/without assistance). Prolonged computer and phone use. Manual dexterity using fine and gross motor skills. Ability to speak and be heard by others. Ability to see and hear within normal ranges with or without corrective devices. 

Knowledge of and demonstrated compliance with professional ethics and boundaries standards and codes of conduct; general knowledge of computer technology and how to utilize it; knowledge of community resources and referral procedures, assessment and care management techniques; knowledge of planning, organizing and problem solving strategies; general understanding of case management and policies; knowledge of public service agencies, laws and regulations governing or affecting older adults and persons with disabilities and community services; ability to evaluate and revise procedures to ensure effectiveness; ability to communicate effectively, both orally and in writing.