Customer Care Representative

Who We Are

Darby is an ongoing American success story. Our core values and humble beginnings revolve around personal honesty and integrity. These things are as true today as they were when we were founded in 1948, as a single mail-order catalog in Brooklyn, New York. Over the course of several decades to follow, generations of founding family members continued to broaden the company to include medical, dental and pharmaceutical items, a Darby-branded line of products and the formation of the industry’s first telesales team.

Today, Darby is one of the nation’s largest providers of dental supplies and solutions, offering more than 50,000 products and an extensive range of capital equipment, software, technology, and repair services. Widely recognized for excellence in customer service, highly competitive prices, and innovative value-added solutions, Darby works with practices of all sizes, as well as a number of specialties, and government institutions.

We’re a diverse group of down-to-earth, passionate people who move fast and look out for one another. We are firm believers in the idea that our success is achieved by taking care of our people and giving them the tools to take care of our customers. These values guide our work and contribute to our inclusive, open and honest culture.

What You Will Do

Do you enjoy resolving problems?  Are you a people person, someone that likes talking on the phone?  Darby Dental Supply is looking to add a Customer Care Specialist to our awesome team in Jericho, New York.  As a Customer Care Specialist, you will handle a variety of customer service issues including providing product and service information, resolving product and service issues, answering questions about shipments, price descriptions and accounts receivables.  You will also be responsible for:

• Answer and handle incoming calls and emails, responding to customer questions or complaints in a prompt and courteous manner
• Process orders and up-sell/promote vendor specials
• Learn and utilize product information to cross sell and upsell products to customers
• Build relationships that increase account expansion, revenue growth and customer satisfaction
• Working closely with other departments to ensure timely resolution of customer issues.
• Assist internal and external customers with all inquiries related to their account (track packages, process returns, issue credits, process payments, promote our brands and company initiatives, handle email requests, etc.)
• Make outbound calls to vendors to help solve issues or obtain additional information
• Interface with customers via our website – Live chat and email
• Other duties as assigned

What We Need In You

• High School Diploma or equivalent, required
• 3 years customer service in a call center atmosphere preferred
• Dental industry experience strongly preferred
• Experience upselling or cross selling, preferred
• Strong computer skills (Word, Excel, Outlook, Salesforce)
• Excellent interpersonal skills and must possess the ability to effectively communicate in both written and verbal forms
• Ability to multi-task and work in a timely manner
• Must be solution driven, both independently and as part of a team
• Excellent follow up skills
• Must be empathetic, patient, courteous, and anticipate customer’s needs

Why Join Team Darby

With a history of financial stability and aggressive growth, you will have the opportunity to build a career path with us.  We are pleased to offer:

• Hybrid work schedule
• Comprehensive Medical and Dental benefits
• Vision Plan
• 401(k) Savings plan with company match
• Life Insurance
• Flexible Spending Accounts
• Disability Insurance
• Employee Assistant Program
• Generous Paid Time Off
• Paid Holidays
• Flexible work hours
• Work-Life Balance
• On-site Fitness Center (Jericho office only)
• Opportunities to give back to your local community

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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