Workplace Administrator

Job Summary

As a Darling Ingredients Workplace Administrator, you will join a team this is responsible for the delivery of Endpoint Solutions to the Enterprise. The position is initiative driven and is responsible for day-to-day management, monitoring, troubleshooting, and support of workstation systems and environments, including hardware and software. The qualified candidate will also troubleshoot problems in a timely and accurate fashion and provide end-user assistance while keeping tickets updated.

The Workplace Administrator will collaborate and work with team members to focus on new build out initiatives and support to ensure that all initiatives are completed successfully and on-time. The ideal team member must have a proven track record of working in a fast-paced environment while managing multiple initiatives, problem escalations, and have a desire to work with various technologies that drive solutions.

Essential Duties/Responsibilities

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Serving as key contact for ServiceDesk escalation dealing with PC, Tablets, Printers, Scanners, and software problems.
• Perform issue resolution utilizing remote control tools, including installing and upgrading software, installing hardware, configuring systems, and configuring applications
• Field incoming issues from end users to resolve application software issues and other critical systems
• Contribute to upgrades and maintenance of the team portfolio for areas such as directory services, end user applications, and corporate operating systems
• Contribute to user experience enhancements in support of corporate and non-corporate devices
• Identify and provide solutions to remediate vulnerabilities across endpoints
• Deliver monthly security patches, updates, and metrics for endpoints
• Implement and maintain automation methodologies for content delivery
• Contribute to request fulfillment, resolve incidents, root cause analysis and Level 2 support of the team portfolio
• Assist the user community with the installation, configuration, and ongoing usability of software within established standards and guidelines
• Hardware delivery, setup, and maintenance
• All other duties as assigned.

Minimum Qualifications

• Associates Degree or equivalent, or 2 years in a Help Desk or IT Support position
• 2 years' experience administering various IT systems, including desktop and laptop systems (Windows 10, Microsoft Office, anti-virus, network setup of workstations), software applications and other network related services
• Strong Network knowledge
• General knowledge of IOS and Android operating system
• Strong troubleshooting skills

Preferred Qualifications

• Knowledge of commonly used concepts, practices, and procedures from IT field. Job functions will require some exercising of independent judgment and conducting research on various IT related issues.
• Excellent customer service and communications skills and must be a team player. Must be able to handle multiple tasks, issues or tickets and be organized. Excellent verbal, written and interpersonal skills are a must
• Ability to prioritize multiple projects
• Ability to develop and communicate clear and concise designs
• Knowledge of below proficiencies:
• MECM / current branch
  • OSD
  • Software Updates
  • Applications
• Windows 10 & 11
  • Feature Updates
  • Deployments
• Active Directory
• Azure
• Office 365
• Problem solving expertise
• PowerShell
• ServiceNow

Physical Demands

• Occasionally lift up to 10 lbs.
• Frequently required to sit for extended periods.
• Occasionally required to walk, stand, climb, balance, stoop, kneel, crawl, and crouch.

Work Environment

Job functions will be carried out in an office environment.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability, or, protected veteran status. Know your rights: If you would like more information, please click on the link or paste into your browser: https://www.eeoc.gov/employers/eeo-law-poster