Pay Grade :
$39,820.00 - $65,703.00
Supervisory Organization :
ASST MGR CUSTOMER RELATIONS
Country :
United States of America
Address : 4209 MAIN ST
4209 MAIN ST
City : DALLAS, TX 75203
DALLAS, TX 75203
FLSA : Non - Exempt
Non - Exempt
Professionals :
06 - Admin Support (EEO-4-United States of America), 6B - Office Clerical (EEO-SubCategory)
General Summary :
Serves as first point of contact to customers, disability advocates and organizations for the investigation and resolution of concerns, comments and / or suggestions for elements and services provided by the Mobility Management Services Department, including DART ADA Paratransit, GoLink, and Rider Assistance Programs.
Administers enforcement of agency ADA policies and procedures. Provides coordination of select departmental meetings and training opportunities.
Essential Duties and Responsibilities :
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Receives, investigates, resolves, and responds to all customer concerns, comments and / or suggestions either personally, orally, or by written correspondence and ensures concerns are addressed in accordance with policies.
Categorizes, calculates, and compiles all information into a monthly report used for management review and statistical trending.
Ensures customers are adhering to program policies and procedures. Suggests and / or enforces the appropriate action for non-compliant customers.
Tracks policy adherence through the Trapeze / Routematch database, DART workflow, meetings, telephone, email, fax or incident reports generated through the complaints database.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :
Note : An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.
Acts with customers in mind. Establishes and Ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment).
Most of his / her solutions and suggestions turn out to be correct and accurate when judged over time. Sought out by others for advice and solutions.
Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge.
Does well in technical courses and seminars.
Ability to quickly find common ground and solve problems for the good of all. Can represent his / her own interests and yet be fair to other groups.
Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers.
Encourages collaboration. Can be candid with peers.
Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
WORKING CONDITIONS :
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
Note : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All employees may perform other duties as assigned.
DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M / F / D / V
DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M / F / D / V
Posting End Date : May 25, 2024
May 25, 2024
Open until adequate supply is obtained.
Last updated : 2024-05-15
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