What are the responsibilities and job description for the Help Desk IT Technician II position at DAS Health?
Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for the last nine years, DAS Health is seeking a full time remote Help Desk IT Technician II.
The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desk’s objective is to quickly identify a customer’s issue and resolve basic desktop issues with that user.
Specific Job Duties Include:
- Answer incoming Help Desk calls and emails
- Create tickets and collect basic client information such as:
- Company information
- User
- Issue
- Who’s effected
- Perform basic Help Desk troubleshooting
- Password resets
- Add/Remove O365 licenses
- Fix broken mapped network drives
- Add/remove PC user (Local/Domain)
- Install updates
- Add printers (Local and Networked)
- Install client-side software
- Troubleshoot client-side network connections
- Setup email on mobile devices
- Act as HelpDesk Tier 1 escalation
- Perform Intermediate HD Troubleshooting (Expected resolution time of 30min or less)
- Restore files
- Review application issues
- Identify and address network outages
- Troubleshoot group policies
- Troubleshooting site-to-site and point-to-site VPN issues
- Address network connectivity issues
- Review server space issues
Requirements:
- 1-3 years of experience in Help Desk or IT support position
- High School diploma or GED equivalent
- Strong networking knowledge
- Ability to problem solve and troubleshoot
- Familiar with Windows Server
- Excellent verbal and written communication skills
- Detail-oriented and organized
- Ability to multitask and excellent time management skills
- Work as a proactive team member in an office setting
- Fast-paced learner with 1-2 week training period
- Working knowledge of Microsoft O365 email and office
- Working knowledge of Microsoft Windows
About DAS:
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary! Advancement opportunities for those who demonstrate strong results and leadership qualities. Other positions currently available. DAS is a smoke-free environment. If you think you fit our culture and can contribute to our client’s success, we want to hear from you!
