Compliance Rep II

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Compliance Representative to join our Compliance Team in Beaverton, Oregon.

You'll bring your compliance experience and strong customer service skills to a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years.

This is a hybrid in-office/work from home opportunity.

Candidate Profile

• Organized and detail-oriented, with strong communication skills.
• Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge.
• Consistently produces high-quality work, while maintaining excellent documentation.
• Advanced customer service skills and a passion for helping customers.

What You'll Do

• Review requests for service for new and existing accounts.
• Confirm customer eligibility for service, approve those that meet the established criteria.
• Monitor credit reviews on new and existing accounts.
• Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration.
• Verify and validate broker and carrier authority.
• Maintain complete customer records, accurately update changes to customer records.
• Own the "Customer Experience," by professionalism, initiative and follow through.
• Be the "Voice of the Customer," by sharing customer feedback to help improve DAT products and services.
• Share potential sales opportunities with DAT Sales.
• Provide backup support to other Product Support teams by taking inbound calls, emails and chats.

The Skills and Experience You'll Bring

• 2-3 years of experience in a phone queue, professional office environment, working with customers and performing record keeping duties.
• Direct experience capturing and verifying details related to insurance or trucking broker and carrier authority is highly desired.
• A high degree of accuracy and attention to detail is essential.
• Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner.
• Excellent customer service and communication skills, in person, by phone, and email.
• A team player with a positive attitude.
• Reliability, punctuality and a professional appearance.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
• High school diploma or GED required.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)