Campaign Manager

Data Axle provides data, applications, and services that help organizations make and save money. Our commitment to accuracy, service and innovation drive customer acquisition, retention and product enhancement. We are currently seeking a Campaign Manager.

This position is responsible for managing client accounts by overseeing the daily execution, scheduling, delivery, data preparation and reporting of targeted campaigns. This position is also responsible for acting as the primary liaison between the Client and the development staff to QA and edit HTML and text marketing messages. This position regularly and customarily exercises discretion and independent judgment relative to matters of significance.

Essential Job Functions: *

1. Manage client marketing campaigns including communicating with clients on campaign scheduling, targeting, mailing issues, procedures, and expectation setting. Exercise discretion in resolving client issues.
2. Troubleshoot and monitor data transfers and data integration issues as part of complex, campaigns.
3. Make recommendations on process improvement and operational execution on delivery of data, campaign execution and creative assets to support business.
4. Utilize effective customer service techniques to handle client concerns. Work with internal departments to manage client issues, assess impact, and develop solutions. Exercise discretion and independent judgment in communicating and resolving issues.
5. Lead process definition with clients on workflow to receive and manage messaging assets for campaigns. Manage creative asset delivery, coordination, and processing.
6. Produce reports and analyze program results. Perform analytics, establish regular analysis process, and create benchmark to identify trends or issues.
7. Proof and quality check projects.
8. Maintain accurate and complete client files documenting specific requirements of each client.
9. Handle customer questions and complaints in a timely, professional manner.
10. Facilitate management of client enhancement projects. Assist in documenting, scoping, and communicating change orders.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions: *

1. Assist sales staff in developing recommendations related to a client program.
2. Performs other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

1. Ability to navigate Adobe Campaign Standard.
2. Must work well under pressure and be sensitive to deadlines and attentive to detail.
3. Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner. Strong written and verbal communication skills required.
4. Ability to build productive relationships with clients and meet goals.
5. Detail oriented and able to successfully handle multiple priorities simultaneously.
6. Exceptional organizational and time management skills.
7. Advanced knowledge of technology, online marketing, and the Internet.
8. Basic HTML skills.
9. Enjoy delighting clients with exceptional service.
10. Expert Excel skills.
11. Ability to work as part of a close-knit team.
12. Ability to apply judgment in problem solving client situations, including whether to mail, when an issue has been resolved, and scope of communication with client.

Education, Experience, and Certification: *

1. Bachelor's degree or equivalent is required. *
2. 3 to 5 years of previous relevant work experience is required. *
3. 1 to 3 years' experience with Adobe Campaign Standard. *

*Minimum requirements needed to perform the job.

If you are a resident of California, Colorado, Washington, or New York City, or email us at to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in.

Affirmative Action / EEO Statement:

At Data Axle, we are committed to attracting, retaining and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As a part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.

#LI-DNI