What are the responsibilities and job description for the Customer Success Associate - Denver position at Datadog?
Predominantly in charge of SMBs who purchased on company website. Book is comprised of a large number of customer accounts that are currently spending a small dollar amount with the company. Focus is on onboarding, enablement, billing education with emphasis on net new revenue and product attachment. Element of handling inbound queries from unassigned customer accounts.
Develops short-term growth focused relationships with inbound customers. Drives customer onboarding within a high volume books of business. Proactively targets certain accounts within book to open conversations and identify growth opportunities to expand product footprint within that customers set up. Prcoess driven around SLA's and response times. Manages inbound queries from customers with unassignd Customer Success contact.
Works on issues of limited scope that are routine in nature, requiring limited judgment. Receives general instructions on routine work and detailed instructions on new assignments. Typically requires 2 years of related experience and a Bachelor’s degree, or an advanced degree without experience. Supervisory: No.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$60,000—$73,000 USD
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
Develops short-term growth focused relationships with inbound customers. Drives customer onboarding within a high volume books of business. Proactively targets certain accounts within book to open conversations and identify growth opportunities to expand product footprint within that customers set up. Prcoess driven around SLA's and response times. Manages inbound queries from customers with unassignd Customer Success contact.
Works on issues of limited scope that are routine in nature, requiring limited judgment. Receives general instructions on routine work and detailed instructions on new assignments. Typically requires 2 years of related experience and a Bachelor’s degree, or an advanced degree without experience. Supervisory: No.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$60,000—$73,000 USD
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
Salary : $60,000 - $73,000
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