Senior Manager, Professional Services, West
Job Posting for Senior Manager, Professional Services, West at Dataiku Misc Postings
As the Sr Manager, Global Services, West you will be leading a team of high impact engagement managers and data scientists. Your team is responsible for deployment, enablement and implementation of Dataiku platform for global enterprise customers to accelerate their time to value at initial engagement and throughout the duration of our partnership through the execution of targeted service packages.
Responsibilities include (but are not limited to):
- Manage client relationship, needs, and oversee implementation services estimation, delivery, and controls.
- Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Implement and oversee the execution of a Services Delivery Methodology in a Product company.
- Manage utilization and margin metrics for your region
- Ensure Dataiku's customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.
- Grow and manage a team with cost-efficiency in mind, seeking to maximize outcomes for customers while investing Dataiku resources efficiently.
- Support your Regional Service Lead on pre-sales services scoping activities.
What We’re Looking For:
- Bachelor’s in a STEM degree or Project Management program, Military experience, or equivalent years of experience in a related field.
- 8 years’ of experience leading and managing delivery teams and supporting sales motion.
- Have experience in hyper-growth product-based SaaS, data analytics, or an AI company.
- Managed services operations in multiple geographic regions.
- Managed sales forecasts of multiple geographical regions.
- Are motivated by a hands-on approach to both customer and employee management; routinely interacting with customers and cross-functional teams.
- Must be located within the mainland West region of the United States.
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