What are the responsibilities and job description for the Principal Architect / Consultant - ServiceNow position at Datamatics Global Services, Inc.?
Job Description
| Position: Principal Architect / Consultant - ServiceNow | |||||||||
| Primary Job responsibilities: | |||||||||
| Design solution architecture and implement them for customers across various ServiceNow platform workflows: ITAM, ITOM, ITSM, ITBM, PA, HRSD, GRC, CSM, SECURITY | |||||||||
| Technical integration with SOAP or REST standards and other web services. | |||||||||
| Implementations of ServiceNow Workflow Design. | |||||||||
| Recognize potential and actual issues, needs and opportunities for improvement in the implementation of ITSM technologies and service management practices. | |||||||||
| Manage Data Feeds and Loading data in ServiceNow | |||||||||
| Manage TASK SLAs about scrubbing breach/reassignment of breached cases. | |||||||||
| Work on Data Sources, Creating ServiceNow reports and dashboards. | |||||||||
| Work on LDAP/SSO Server configuration | |||||||||
| Practice Agile/SAFe, SCRUM Methodologies | |||||||||
| Content Management System, Email Notifications (Priority/ Weight concept), | |||||||||
| Support business development and pre-sales activities, Respond to RFPs | |||||||||
| Implement the ServiceNow best practices. | |||||||||
| EDUCATION QUALIFICATION: | |||||||||
| BACHELOR’S DEGREE (4 YR) : B.E. / B.TECH or Equivalent | |||||||||
| OR | |||||||||
| MASTER’S DEGREE: MCA / MCS or Equivalent | |||||||||
| MUST HAVE CERTIFICATIONS: | |||||||||
| ITIL Certification | |||||||||
| ServiceNow Certified System Administrator | |||||||||
| Certified Implementation Specialist - (Customer Service Management) OR “Customer Service Management Professional”) OR Has extensive project experience working with CSM | |||||||||
| EXPERIENCE: | |||||||||
| Overall 10 years of experience in application development, management of IT projects or services out of which minimum 8 years of architecture,development, integration and testing of the ServiceNow solutions for customers across various platform workflows. | |||||||||
| Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, Incident Management, Problem Management, Asset Management, CMDB, Knowledge Management, Release Management. | |||||||||
| Experience in ServiceNow discovery, service mapping, configuration management (CMDB), administration, Orchestration and implementation. | |||||||||
| Must have sound knowledge of ServiceNow database hierarchies and design | |||||||||
| Must have extensive experience working with integrations (to and from the ServiceNow-platform). | |||||||||
| Experience on JavaScript, CSS, HTML | |||||||||
| Experience working on ServiceNow Instance/s management (Like Manage Upgrades, Activate Plugin), implementing (IPC) process, Project Management | |||||||||
| Experience working on setting up of ServiceNow reports. | |||||||||
| Experience inn ServiceNow releases. | |||||||||
| COMPETENCIES / ABILITIES: | |||||||||
| Excellent written and verbal communication skills in general and strong facilitation and presentation experience skills specifically. | |||||||||
| Comfortable in proposing solution and ability to present the same | |||||||||
| Ability to express complex technical concepts in terms that are understandable to the business | |||||||||
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