Business Systems Consultant 3 Help desk / Customer Support

Title: Business Systems Consultant 3 Helpdesk / Customer Support

Job Type: Hybrid, 2 Days Onsite, 3 Days Remote.

Location: Trenton, NJ

Rate: $90,000 to 100,000 per year on W2

Experience: 6 - 8 years

REQUIRED RESPONSIBILITIES/EXPERIENCE:

The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

Skills required:

• Experience with Help Desk, customer service, and directly assisting users.
• Experience with developing systems via a structured SDLC methodology including Agile methodology.
• Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.
• Experience in developing UI/UX mockups and workflows (Adobe XD preferred).
• Ability to gather and interpret relevant information via interviews, observation, surveys, meetings, and reading manuals/documentation.
• Experience in collaborating with multiple teams to develop and implement programs.
• Experience in writing test plans, test scripts, and testing applications.
• Experience in creating user training manuals and conducting user training and demos.
• Ability to analyze complex business processes and workflows and propose areas for improvement.
• Excellent written and verbal communication skills.
• 4-year college degree or equivalent study required.
• Relevant work experience: 6 to 8 years.

Job Type: Full-time

Salary: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 8 years

Schedule:

• 8 hour shift

Experience:

• Business System Analyst: 5 years (Required)
• Business Requirement Document/FRD: 5 years (Required)
• Requirements gathering: 5 years (Required)
• Developing UI/UX mockups: 5 years (Required)
• Help desk: 5 years (Required)
• SDLC and Agile: 5 years (Required)

Work Location: On the road