What are the responsibilities and job description for the Service Advisor position at DATTCO?
Thermo King Northeast has an opening for a full-time Service Advisor at our location in Windsor Locks, CT.
Thermo King Northeast is New England’s #1 Thermo King dealer and service center with 3 locations in MA and CT. Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses and rail cars. We provide expert, factory-trained service when and where customers need it, and a complete line of genuine parts.
What We Offer:
- Family-oriented culture & team environment
- Our employees gave us the highest ratings in the industry on Glassdoor.com
- Promotion opportunities – we promote from within
- Medical & dental insurance
- Life & disability insurance
- 401k plan with match
- Flexible scheduling options
- Paid time off
- Uniform & boot program
- Paid training
- Certification reimbursement
- Factory training
- Modern, clean, bright & well heated shop
Primary Responsibilities:
- Greets customers at service counter
- Answer customer calls and coordinate getting their work into the shop
- Keep customers informed on work progress and estimated completion date
- Generate repair orders
- Write job estimates
- Work with service manager to schedule jobs for technicians
- Generate billing statement for customers
- Maintain a clean and safe work environment
- All other duties as assigned
Position Requirements:
- 2 years’ experience in a service adviser/service writer role in a mechanical shop working with bus & medium and heavy-duty trucks/trailers
- Knowledge of heavy-duty bus & truck operating systems
- Estimate writing experience
- Ability to clearly communicate verbally and in writing with customers, employees and management
- Good computer, Microsoft Outlook and internet skills
- Experience with Procede is a plus
- Strong work ethic and a commitment to work extra hours as needed
- Valid driver’s license
- Daily attendance at work
Go to www.tkne.com/careers to apply now
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
