What are the responsibilities and job description for the Revenue Risk Specialist position at Datto Inc.?
As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.
You will report to the Manager, Revenue Team.
Does This Describe You: You have a passion for learning and like to take on new challenges and opportunities.
A Look Inside the Job:
- Act on billing collections list as delivered and vetted by Manager Support, log, categorize, prioritize, and track efforts
- Inform Partner Success Management of collections efforts, coordinating when necessary
- Maintain a high level of partner satisfaction and adherence to partner service level agreements
- Log all billing incidents in Salesforce with complete and accurate information
- Understanding of billing process for all Datto products
- Work collaboratively with team members to ensure timely response
- Assist in sharing, updating and creating knowledge resources
- Support a positive team culture based on Datto company values
- Willingness to accept feedback to improve skills and pursue further development
- May be involved with special projects
- Comfort with complex billing environments
- Refers accounts to an outsourced collections agency after approval from Manager
- Follow escalation procedures as required
- Reports on collection efforts
About You:
- 2-3 years experience in customer service and/or collections preferred
- Demonstrates a high degree of organization, accuracy and a high level of customer service skills
- Ability to work effectively with a wide variety of people and develop professional working relationships with site staff and providers
- Demonstrates the ability to meet productivity goals and deadlines
- Ability to work well as part of a team
- Experience with billing and/or database or CRM tools such as Salesforce and NetSuite
- Excellent written and verbal communication skills
- Excellent customer service/success skills
- Experience with Microsoft Excel
- Must enjoy learning and be self-motivated with the ability to switch contexts as the needs of the business evolve
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
- Comprehensive health-care benefits
- Flexible paid time off policy
- Generous paid parental leave
- “Datto University” virtual on-boarding program
- Access to more than 5,000 courses via LinkedIn Learning
- Education reimbursement
- Employee Assistance Program
- Headspace App
- Charity match program
- A dynamic and socially active work culture, including Employee Resource Groups
- Networking and career development opportunities
- And more!
Datto is an equal opportunity employer.