What are the responsibilities and job description for the Field Engineer position at Datum Software, Inc?
Field Engineer
Qualifications:
Responsibilities:
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Provide service and customer support during field visits or dispatches.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Document processes.
Collect and analyze performance data to provide technical assistance.
Ties workflow to schedule.
Accurately documents solutions related to complex issues.
Create workaround procedures when standard procedures have failed and ensures issues are resolved.
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
Build positive relationships with customers.
Ability to use a ladder.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. "
Qualifications:
Responsibilities:
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Provide service and customer support during field visits or dispatches.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Document processes.
Collect and analyze performance data to provide technical assistance.
Ties workflow to schedule.
Accurately documents solutions related to complex issues.
Create workaround procedures when standard procedures have failed and ensures issues are resolved.
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
Build positive relationships with customers.
Ability to use a ladder.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. "
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