Assistant Account Manager (Facilities Background)

Assistant Account Manager

Company Overview

DAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the world's leading brands with the development, transformation, and maintenance of their physical sites throughout North America. In collaboration with a diversified base of clients, DAVACO delivers scale, speed, and high-quality solutions that solve tomorrow’s challenges today.

Job Summary

The Assistant Account Manager is responsible for managing incoming customer requests that include email, phone, and electronic submittals. The AAM will triage all requests, assign the appropriate resource for services, and follow the job through to completion. The AAM is responsible for ensuring key service metrics are maintained for each individual service request, while ensuring transparent and pro-active communication is provided to the customer. The AAM will manage the work with the field resource ensuring the resource understands expectations for the request. Additional responsibilities for the AAM include following up on dispatches, updating customer platforms, verifying time on site, requesting proposals and other clerical duties required to resolve completion of work. As the Assistant Account Manager, you may also maintain contact with the customer as a key point of contact, providing support on issue escalation. As well as running & managing customer reports to provide leadership oversight and with your peers on the program to ensure overall customer expectations are met for all services rendered by the team.

Qualifications:

• Ability to manage 5 dynamic clients. Managing 100 requests a month.

• Ability to communicate effectively across dynamic teams in the field and in office.

• Ability to maintain a calm composure and high level of customer service while working through conflict resolution with customers, vendors & internal teams.

• Ability to handle frequent stressful situations and tense deadlines.

• Ability to manage multiple competing priorities to ensure the best interests of DAVACO, the Client and your team are met.

• Maintain Key Performance Indicators for your customers

• Maintain key field relationships to ensure you are a conduit for fast and effective communication from the field to our teams and ultimately the client.

• Ability to deliver a high level of customer service through your teams and build client relationships.

• Display urgency in response & action to meet internal and external customer needs.

• Play an active role in supporting the growth of customers through excellent customer service delivery, execution & cost avoidance.

• Focus on teamwork to achieve goals & work well with co-workers.

Requirements:

• High School Diploma or equivalent.

• Bachelor’s Degree in Project Management a plus

• 2 years in multi-site Facilities Maintenance as vendor, vendor aggregator or client.

• Intermediate to Advanced Excel Skill’s

• Ability to deal with ambiguity

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

DAVACO is an Equal Opportunity Employer and Supports a Diverse, Inclusive Work Environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Drug-Free Workplace

We maintain a drug-free workplace and perform pre-employment, random, reasonable suspicion, and post-accident substance abuse testing. We also perform pre-employment background checks.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us.

E-Verify Participation

For jobs located within the United States, DAVACO participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location