What are the responsibilities and job description for the Customer Service Representative - Roanoke position at Davenport Energy, Inc.?
Job Description:
Work order management
Receive service calls and dispatch technicians
Continuously communicate with the technicians throughout the day
Process invoices and ensure proper tracking of services
Answer phones and communicate correspondence in a timely manner
Handle customer complaints, provide appropriate solutions and alternatives.
Follow up with customers to address and resolve outstanding issues
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Use industry data base software to keep records of customer interactions, process customer accounts and protect documents.
Process/schedule part orders generated through field personnel
Process credit card information for payment
Backup for each other
Assume additional responsibilities as directed by the team leader
Skills/Requirements:
Experience in a similar role
Experience in a Service Industry scheduling and posting/processing work orders
Strong organizational, multitasking and communication skills
Excellent listening, customer service and phone skills
Strong basic math skills
Proficient in both Excel and Word applications
A willingness to take charge of customer concerns
Customer orientation and ability to adapt/respond to different types of individuals
High school diploma or GED certificate
Benefits:
Competitive Pay
Health Insurance with Health Savings Contributions
Dental/Vision/ Life Insurance
401k with company match
Generous Vacation
Paid time off
Sick Pay
Holiday Pay
Company Discounts
Healthy Incentives
Many Extra Perks!
Job Type: Full-time
Pay: $16 - $17.00 per hour
COVID-19 considerations: Davenport Energy follows all CDC guidelines and OSHA requirements.
Job Type: Full-time
Salary: $16.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
COVID-19 considerations:
Davenport Energy follows all CDC guidelines and OSHA requirements.
Experience:
- scheduling and posting/processing work orders: 1 year (Required)
- parts inventory management/oversight: 1 year (Required)
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Salary : $16 - $17