Service Advisor

Davey Coach Sales is the nation-wide leader in van and bus sales. We have an immediate opening for a Service Advisor - Mobile Truck and CDOT in our ever growing office in Sedalia, CO. You will serve as the liaison between the Company and its customers, as well as third-party vendors. This roll will involve educating customers about necessary repairs, general maintenance, and be responsible for providing cost estimates for transactions.

What we have to offer:

• No Night/Weekend/Holiday shifts. OT optional/available.
• Generous VACATION/SICK paid time off.
• 9 Paid Holidays
• 401k with 4% company match
• Medical, Dental, Vision, Life Insurance, Short Term Disability, and more…..

Essential Job Duties and Responsibilities:

• Communicate with service techs, shop supervisors, other departments, and the customer, making sure that the customer's needs are always being met.
• Acting as the primary point of contact for customers who require mobile service.
• Scheduling appointments and coordinating service requests for mobile technicians.
• Preparing and presenting service estimates to customers, including cost breakdowns and timelines.
• Communicating with customers to understand their service needs and addressing any questions or concerns they may have.
• Providing accurate and detailed quotes and information about available services, including repairs, maintenance, and upgrades to customers and other departments
• Assessing customer vehicles or equipment to determine the required repairs or maintenance.
• Collaborating with mobile technicians to ensure they have the necessary tools, equipment, and parts for the job.
• Maintaining accurate records of customer interactions, service history, and transactions.
• Facilitating payment processes and ensuring customer satisfaction with the service provided.
• Staying up-to-date with industry trends and advancements in mobile service technology to provide informed recommendations to customers.
• Building strong customer relations ensuring that customers receive prompt, courteous, and effective assistance.
• Assist with CDOT duties including quote and other CDOT paperwork.
• Help facilitate repairs in the shop to ensure repairs are completed efficiently and accurately for delivery of vehicles.
• Work closely with the technician to help facilitate repairs by ordering parts, submitting warranty claims, and/or communicating with the salesman.
• Performs other duties as assigned

Knowledge, Skills and Abilities:

• Knowledge of automotive servicing or repairs to vehicles.
• High school diploma or equivalent work experience.
• Valid driver’s license with good standing MVR
• Strong computer skills and internet including Microsoft office and Excel, and excellent verbal, written, and interpersonal communication skills
• Ambitious and Helpful attitude

Physical Demands / Work Environment:

• Sit or stand for prolonged periods of time, climbing in and out of vehicles, occasional stooping and bending
• Ability to lift/ push/ pull up to 25lbs
• Working conditions are normal for a fast-paced office work environment.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

Additionally, Davey Coach Sales, Inc. is an Equal Opportunity Employer and prohibits discrimination and Harassment of any kind. Davey is committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, sex/gender, religion, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. Davey encourages applicants of all ages.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Will you be able to reliably commute or relocate to Sedalia, CO for this job?

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $22 - $26