Salary Resume Critique Job Openings

Call Center Representative

David Gray
Jacksonville, FL Full Time
POSTED ON 4/15/2024 CLOSED ON 6/7/2024

Job Posting for Call Center Representative at David Gray

Reports To
Call Center Manager

Job Type
Full time, 9:30AM - 6:00 PM Shift

Pay: $17 - $25 per hour

Job Overview

Candidate will be expected to work formally in a call center of 8 people. Candidate will be expected to deliver skills that reflect the ability to work as a team and well with others. Candidates will be expected to answer and perform outbound calls when necessary, delivering the best experience to our customers. Candidate is expected to be punctual and responsible when it comes to attendance.

Responsibilities and Duties

  • Monitor call board.
  • Answer inbound calls and schedule appointments for customers for all company trades (Plumbing, Electrical, HVAC & Lift Station).
  • Monitor emails and respond in a timely fashion.
  • Make outbound calls.

Qualifications

  • High-School graduate or equivalent,
  • Minimum two-year customer service,
  • Minimum two year answering inbound calls,
  • Excellent customer service skills,
  • Excellent telephone skills, computer literacy, ability to multi-task, ability to operate multi-line phone system,
  • Strong data-entry skills.
  • Experience in a plumbing, electrical or heating and air company is preferred but not required.

We are a 24/7 company. This position does require you to work weekends.

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Vision insurance

Experience:

  • Customer service: 2 years (Preferred)

Salary : $17 - $25

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Estimate Salary for Call Center Representative in Jacksonville, FL
$44,191 (Medium)
$37,847 (25th)
$50,536 (75th)
For Employer
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