What are the responsibilities and job description for the Taskforce Guest Services Manager position at Davidson Hospitality Group?
Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team.
Key Responsibilities:
- Manage and lead the guest services team, including front desk, concierge, and bell staff
- Ensure the smooth check-in and check-out process for guests
- Handle guest inquiries, concerns, and special requests in a timely and professional manner
- Train and mentor staff to deliver exceptional guest service
- Monitor and respond to guest feedback and reviews
- Collaborate with other departments to enhance the overall guest experience
- Implement and maintain guest service standards and procedures
- Resolve guest complaints and issues to ensure guest satisfaction
As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service. Apply now to join our dynamic and passionate team as a Guest Services Manager and help us create unforgettable moments for our guests.
- Bachelor's degree in Hospitality Management or related field preferred
- Previous experience in guest services or hotel management
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proven ability to deliver exceptional guest service
- Attention to detail and the ability to multitask in a fast-paced environment
- Proficient in hotel management software and technology
- Positive attitude and passion for creating memorable guest experiences
