What are the responsibilities and job description for the Hotel Front Desk Agent position at Days Inn By Wyndham?
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and manage room assignments
- Maintain accurate guest records and handle cash transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Requirements:
- Previous experience in guest services or a similar role is preferred
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and demonstrating proper phone etiquette
- Strong organizational skills with the ability to multitask effectively
- Knowledge of hotel operations and procedures is an asset
- Bilingual (SPANISH) Required
- Ability to work flexible hours, including evenings, weekends, and holidays
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Training and development programs to enhance your skills
- A supportive work environment with a focus on teamwork
If you are passionate about providing exceptional customer service and creating memorable experiences for our guests, please submit your application today. We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $11.50 - $12.50 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Morning shift
- Nights as needed
- Rotating weekends
Work setting:
- In-person
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12 - $13
