Service coordinator

General Job Information

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Not to mention the residents of the District of Columbia are highly educated and the region has some of the best schools in the country.

Each day the District of Columbia continues to be ranked in the top 10 of thriving city indicators where you can live, work and play.

INTRODUCTION

This position is located in the Department on Disability Services, Office of the Deputy Director for Developmental Disabilities (DDA), Service Planning and Coordination Division.

The Department on Disability Services / DDA is responsible for the development and direction of intellectual and developmental disabilities programs and for overseeing and administering a network of comprehensive, community-based services for District residents with intellectual and developmental disabilities.

Assumes responsibility for advocating for, coordinating the delivery of and monitoring a wide variety of services and supports for eligible persons to enable people to lead meaningful and productive lives.

MAJOR DUTIES

• Responsible for providing services that will assist people eligible for DDA services in gaining access to needed medical, clinical, social, educational, vocational, habilitation and other services and supports to achieve person-centered goals.
• Prepares in-depth entries in MCIS identifying pertinent information including but not limited to recording the progress toward service and outcome goals, satisfaction with services and supports, identifying health and safety concerns, contacts with family and other service providers, ensuring needs for adaptive equipment are met in a timely manner, and reviewing medication changes and medical conditions.
• Coordinates with the person and members of the person’s circle of support to ensure necessary person-centered assessments and interviews are completed to inform the planning process.
• These assessments may include but are not limited to : a Level of Need Assessment and Risk Screening (LON); Person-Centered Thinking Tools;
• Positive Personal Profile; vocational assessment; Diagnostic Assessment for behavior support; clinical assessments such as physical therapy, speech and language therapy, occupational therapy, psychology, and nutrition;

education history; social history; adaptive behavior and other service needs.

Facilitates the annual Individual Support Plan (ISP) meeting, including coordinating the scheduling of the meeting, to ensure it represents what is important to and for the person.

Coordinate the development of the (ISP) to ensure it contains services, supports, goals and strategies that will maximize good health, safety, privacy, independence, relationships, inclusion, employment, decision-making and personal responsibility.

Assists people to make application to the DDA Home and Community-based Services (HCBS) waiver program when requested by the person.

If the person is denied, assist with filing an appeal if requested.

• Participates in team meetings, court hearings, and service planning with external community entities involved in the person’s life included but not limited to (courts, jail, Child and Family Services Administration, Department of Behavioral Health, University Legal Services, The Quality Trust, DC Housing Authority, Adult Protective Services, etc.)
• Manages the financial plans and all benefits the person is eligible to receive. Transfers money from personal allowance and burial accounts as requested.

Reviews bank statements and expenses and completes documentation needed to withdraw funds from government-held accounts.

Ensures client accounts are maintained below the prescribed income level.

Performs other duties as assigned.

QUALIFICATIONS

Applicant must have one (1) year of Specialized Experience at the next lower grade level. Four (4) years of related work experience that equipped the applicant with the knowledge, skills, and abilities to provide support to people with disabilities.

Must be QDDP qualified.

Applicants must have met the qualifications requirement for this position by the closing date to be eligible for this position.

EDUCATION

Degree : behavioral or social science; or related disciplines appropriate to the position and three years of specialized experience

Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

WORK EXPERIENCE / KNOWLEDGE REQUIRED

Extensive knowledge of a wide range of theories, principles, practices and techniques in order to investigate, assess, and make decisions on difficult and complex actions sufficient to provide services in the fields of developmental and intellectual disabilities and human growth and development.

Extensive knowledge of the field of service coordination, related methodologies, and programs to address the medical, social, vocational and residential services needed;

the goals to be achieved, and the timelines for achieving stated goals.

Knowledge of investigation, assessment, and evaluation of the person-centered planning process in order to perform needs assessments, make determinations on findings and make decisions on appropriate courses of action where significant difficulties are encountered.

Knowledge of social services, public welfare practices, and national health insurance programs including eligibility criteria, referral procedures, community resources and other institutions sufficient to develop a plan to provide continuity of services for clients and facilitate referral to special and generic community resources that can be assessed for consumers.

Skill and ability to communicate with various cultures orally and in writing in order to provide advice, plan and carry out activities, provide counsel, develop reports, prepare findings, provide court testimony, represent the agency, and maintain liaison with community resource groups and other outside groups and organizations.

Collective Bargaining Unit

This position is in the collective bargaining unit represented by local union AFGE 383.

Additional information

Once applications are submitted, applicants will not be able to change their responses to the online questions.

The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening.

If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted ( as appropriate ); and

The appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening.

Work Schedule

This position requires 4 days a week in the office.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above. Your application includes your resume, responses to the online questions, and required supporting documents.

Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume will result in a "not qualified" determination.

EEO Statement

The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Last updated : 2024-05-07