Product Launch Coordinator - Remote

Job Description

Position Title: Project Launch Coordinator - Remote

Division: North America

Position Reports to: Project Launch Manager

Positions Reporting to this Position: N/A

FLSA Status: Regular Full-Time, Exempt

Who we are:

DDC FPO is a rapidly growing business process outsourcing (BPO) solution provider for the transportation industry which provides professional services to the Less-than-Truckload (LTL), Third Party Logistics (3PL), and Freight Forwarding markets. We deliver a combination of technological and human resources to perform back and front office functions geared around cost savings, improved efficiency, streamlining processes, and freeing up our clients’ internal resources and time so that they can focus on doing what they do best, move freight.

Our vision is “To drive the advancement of the industries we serve and facilitate a ripple effect of empowerment for each of their respective communities by way of innovative people, processes and technologies”. Our clients include many of today’s top LTL carriers within North America, as well as a variety of 3rd Party Logistics partners.

DDC FPO is part of The DDC Group, a worldwide network of BPO experts and solutions founded in 1989.

For more information about our Company please go to www.ddcfpo.com

Who we are Looking for:

The Project Launch Coordinator plays a crucial role in supporting the planning, coordination, and execution of project launch activities. Working closely with the Project Launch Manager, this individual will assist in various aspects of project management, documentation, scheduling, and stakeholder communication to ensure the successful delivery of the project. The Project Launch Coordinator will serve as a key support role within the project team, contributing to the overall efficiency and effectiveness of new project launches.

Your Primary Duties will Include:

Collaborate with the PLM to gather requirements from internal and external parties that define a successful launch, ensuring a comprehensive understanding of client expectations.

• Work closely with Sales, CAMs, Marketing, Finance, and Production teams to coordinate all internal steps defined in the customized launch plan, ensuring seamless execution and adherence to project timelines.
• Assist in developing and organizing all necessary documentation, schedule meetings, project timelines, and define milestones to facilitate efficient project management and tracking.
• Serve as a point of contact for client interactions, providing updates on project progress, addressing concerns, and maintaining positive relationships throughout the launch process.
• Collaborate with the PLM and relevant stakeholders to define and implement the project plan/scope, goals, and deliverables, ensuring alignment with client requirements and expectations.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion, facilitating a shared understanding of project milestones, tasks, and responsibilities.
• Identify and assess project risks, develop mitigation plans, and manage project dependencies and critical paths to proactively address potential obstacles and ensure successful project outcomes.
• Assist in developing training plans, schedules, and coordinating training sessions, certification programs, etc., in collaboration with the delivery team, ensuring effective preparation and skill development for project implementation.
• Build, develop, and nurture business relationships critical to the success of the project, ensuring effective collaboration and alignment with stakeholders' needs and objectives.
• Collaborate with clients and internal technology teams to understand technology requirements, establish procurement processes, coordinate testing, address security concerns, and ensure smooth implementation.
• Monitor the progress of all activities leading up to the launch date, collect and analyze status reports from the project team, troubleshoot problem areas, and provide regular updates to the PLM and stakeholders.
• Monitor progress through the progression period to a business-as-usual (BAU) state, ensuring a seamless transition and implementation of the newly launched service.
• Assist in developing permanent reporting formats, distribution methods, and communication methodologies to effectively communicate project status and outcomes. Collaborate with the Finance team to ensure accurate billing and costing are set up.
• Support the PLM in managing the hand-off process to the Customer Account Manager (CAM), ensuring a smooth transition and transfer of project responsibilities.
  
  

The Ideal Candidate for this Position Has or Is:

Attributes:

• PMI or other Project Management certifications
• Project coordination or project support role, preferably within a fast-paced environment.
• Knowledge of project management methodologies and best practices is a plus.
• BA/BS degree
• Knowledge of Transportation/Logistics industry
• BPO experience preferred
• Proficiency in project management tools and software applications, such as Microsoft Project, Trello, or Asana.
• Communication - Effectively express ideas and information through spoken and written language; Ability to elicit cooperation from a variety of sources including upper management, clients, and other departments; Actively listens and incorporates input from others.
• Planning & Organizing - Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
• Client & Account Management - Develops, maintains client relationships; Capable of complex scenario analysis and planning of contingencies; Demonstrates confidence in managing client resources.
• Technical Knowledge and Skills - Able to diagnose process gaps/needs and improve performance; Database and operating systems experience; Solid working knowledge of current internet technologies
  
  

Perks and benefits of joining the DDC team include, but are not limited to:

• A spot on one of today’s fastest-growing, privately-owned teams in the global outsourcing industry
• Access to the tools and resources for education, personal growth, and professional development
• A competitive salary
• Benefits including healthcare, dental, vision and life insurance
• Unique travel opportunities
• Support for your future with company contributions to a DDC retirement program
• The tools to succeed, such as technology resources and partial mobile service reimbursement
• Work-life balance in a family-forward culture
• A chance to give back to the community as part of our corporate social responsibility initiatives
• Paid time off (PTO)