Consultant state

Position Summary :

The Process Consultant is the conduit between our dealer partners and their future success with our product and processes.

Process Consultants coach dealers on our industry leading software and consult on processes that will lead to success (and increased ROI, retention and CSI for them)

All Process Consultants participate in a thorough and comprehensive training program where they develop a deep knowledge of our product, software and processes.

This prepares our consultants for dealership visits and helps them engage Dealership personnel (Dealer Principal, Service Manager / Director, Service Advisors, BDC and shop staff).

Our approach involves a lot of face time with our customers, both remote and in store. Depending on your portfolio and location, travel will be 75% or more.

If you think you’re ready to be a road warrior, here’s how we will support you in your quest :

Competitive and industry benchmarked compensation

Comprehensive health benefits package

Paid vacation

In depth Training both in classroom and in the field with our industry titans

Opportunities for growth

Company team building events

If we’ve caught your interest read on for the job requirements and qualifications and apply today!

Responsibilities :

Reporting to a Regional Manager the Process Consultant’s primary role is to ensure successful implementation of Dealer-FX’s 1 Platform Solution to assigned dealers within their zone.

They are expected to serve and retain our dealer base by completing the following responsibilities and meeting the defined requirements.

Embody the Dealer-FX Core Values and Guiding Principles while interacting internally and externally with our dealers

Own their personal development by participating in Individual Development Plans and the Dealer-FX Mentor Program

Prepare for dealership visits to ensure that face to face time with dealers will be productive through proper documentation in the CRM and adhering to the pre-visit process

Ensure dealership personnel is bought in, leveraging our vision and culture change approach

Remove any technical roadblocks (network, setup concern, technical issues) by addressing them on site and cooperating with our Help desk

Spend most of the in-dealership time working shoulder to shoulder with dealership staff in their functional areas to ensure proper use of the Dealer-FX 1 Solution Platform for driving ROI, CSI and retention

Consult dealers on enhancing their current processes to realize the benefits of Dealer-FX solutions

Identify any concerns while at the dealer that are preventing coaching opportunities and escalate to the Regional Manager

Discuss and document action plans with dealerships to set them on the path to success

Remote follow up between visits via phone call, email and webinars based on dealer needs and performance

Use metrics and detailed reports to share success with the dealer and identify areas of opportunities and needs for action

Collaborate with the Senior Consultants and the Program Director to help improve the program

Qualifications :

Proven ability to solve problems in a dynamic environment

Ability to analyze data that results in actionable items for success

Strong track record of process adherence

Gifted in desire and ability to develop relationship and take care of customers

Experience with automotive industry or training / consulting preferred

Bachelor's Degree or equivalent

Experience in a software firm preferred

Travel within North America is necessary for this role

No unsolicited agency referrals

Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.

Accommodation is available upon request for applicants with disabilities.

Last updated : 2024-09-07