Customer Support Representative

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Helps customers with various services such as check cashing, deposits, loan payments, change orders in a prompt, accurate and efficient manner.
• Understands, explains and sells other products such as Personal money orders, savings bond redemption, internet banking, and other services the bank offers.
• Actively listens to customers to recognize needs and opportunities to refer to other departments for maximum customer service.
• Answers incoming customer support calls. Works with walk in customers as needed. Responds to customer emails, online banking messages and chat.
• Admits customers to safe deposit vault.
• Helps maintain adequate cash supply by ordering money and verifying cash, balances coin machine and cash vault.
• Balances teller drawer and assures that cash and coin supply is kept under the maximum levels.
• Assist in other areas of the bank, as needed.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED).

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand. The employee is occasionally required to walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to work on the computer for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Exposed to potentially hazardous condition - robbery. Receives detailed instructions and procedures to be followed to minimize the risk.

OTHER QUALIFICATIONS

Computer skills and the ability to learn new programs

Excellent customer service skills

Ability to meet deadlines