Customer Service/Collector

Company Info:

We believe in prioritizing people over profit and give our team the opportunity to make a significant impact in the world. Dedicated Financial GBC is a for profit, faith-based commercial financial services company, founded in 2015. We are dedicated to using our business as a force for good. Each line of our business supports a non-profit with a focus on hunger, safety, and freedom and we are proud to donate 15 meals to those in need for EACH day you clock in for work.

Position Summary:

In this role, you will communicate with Merchants to identify their unique situation as it pertains to their repayment of an account for our client. Building and maintaining relationships in attempt to resolve outstanding commercial debt.

We only have commercial accounts, no retail collection accounts. That means we are not regulated by the FDCPA. We want you to be an individual and NOT a scripted robot and we invite you to bring your own personality and background to the field!

We are professional and treat the Merchants with respect and understanding. We do things differently and it shows in our 5.0 Star Google rating.

Requirements:

• 2 Years of Collections experience
• Commercial Collections experience preferred
• 3 Years of Call Center experience

Key Responsibilities:

· Field calls and emails from Merchants to set up sustainable repayment plans and answer questions around their contracts.

· Document communications with Merchants accurately .

· Follow federal and state laws as well as company policies and guidelines dealing with debt collection.

Key Competencies:

· Interpersonal and customer service skills

· Good written and verbal communication

· Strong computer skills preferred

Benefits:

• Medical, dental and vision insurance (*Free copays in most situations)
• Complimentary group life and short-term disability
• Retirement plan with up to 5% match
• Gym and mental health copay reimbursement
• Complimentary family chiropractic
• Financial Peace University tuition reimbursement
• Volunteer time off; paid time off; paid birthday time off
• Free snacks and beverages
• Dedicated to Serve events and employee activities

Social and Environmental Impact

Dedicated is proud to sponsor several Non-Profit Organizations (“NPOs”) through the revenue generated by our team as well as the efforts of our entire workforce. At Dedicated, we believe business has the greatest opportunity to change the world and we’re taking the steps to prove it. Some of the NPOs we partner with include: Feed My Starving Children, Minnesota Good Works, Restavek Freedom, Elevate Microloans, Cradle of Hope, American Gold Star Mothers, createMPLS, Healing Haiti, Global Outreach International, Loaves & Fishes, Habitat for Humanity, and Love Life Now.

Dedicated Financial GBC is an equal opportunity employer.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Do you have at least 2 years of Call Center experience?

Ability to Relocate:

• Saint Paul, MN 55126: Relocate before starting work (Required)

Work Location: In person