DRUG SAVER NAVIGATOR FULL-TIME DAY SHIFT (24404)

Educates patients and staff on drug saver program processes

Reviews medical records prior to patient appointment to assure all required documents are available for the provider: progress notes, labs, etc.

Follows patients referred to the program from their pharmacy and navigates throughout the process ensuring that proper follow-up is maintained.

Collaborates with pharmacy as necessary to assure patients are 340B eligible and required visits/documentation is recorded

Appropriately responds to administrative requests/concerns in a prompt and appropriate manner.  

Collaborates with physicians about drug saver program discrepancies

Coordinates any required patient follow-up appointments with central scheduling

Responds within a timely manner to requests made by the patient or rescription and confirms weekly patient schedule

Assists providers with locating/requesting medical records

Schedules patient appointments as necessary to improve patient experience

Demonstrates the ability to effectively communicate with patients, physicians and staff both written and verbally.

Utilizes excellent telephone etiquette.  Answers telephones according to clinic policy, routes callers, takes messages and provides routine information to callers; communicates effectively with personnel and other departments as necessary.

Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community

Works collaboratively with Practice Manager and Practice Administrator to ensure the Medical Center’s Mission, Values Statements are amplified each day in the outpatient care area.

Demonstrates a courteous, professional, and respectful attitude in dealing with patients, families and significant others.

Provides excellent customer services to patients, providers and referring physicians/agencies.

Creates program reports as requested by practice manager

Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.

Understands and adheres to the Medical Center’s Code of Conduct.

Familiar with the Medical Center’s Mission, Vision, and Values Statements.

OTHER JOB DUTIES

Attends program and monthly staff meetings

Answers telephone calls utilizing the proper standards of telephone etiquette

Projects a smile both in-person and over the phone

Performs other related duties as required.

BASIC COMPETENCIES

Education:

High school graduation or equivalent required.

Experience:

1 to 3 years Customer Service Experience; prior Registration Knowledge required

Skills:

• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position. Second language a plus.
• Comfortable using email and interacting with Internet applications.
• Pleasant speaking voice and demeanor.
• Good communication skills.
• Neat, professional appearance.