Receptionist (part-time)

Where New Paths Begin

With compassion and respect, OhioGuidestone helps people across the lifespan navigate the most difficult times of their lives. As the state’s leader in community behavioral health care, we focus on the needs of the whole person, empowering them to take steps towards a healthier future.

OhioGuidestone provides a complete continuum of prevention services and mental health and substance use treatment, focusing on responsive person-centered care to approximately 26,000 people each year through telehealth and locations across the state.

OhioGuidestone is seeking a part-time, receptionist to support our Workforce Program in Cleveland. The receptionist is responsible for greeting visitors, answering phone calls, and providing general administrative support. They welcome clients, direct them to the appropriate individuals and ensure a positive and professional experience. Additionally, the receptionist manages incoming and outgoing correspondence, schedules appointments, maintains the reception area, and assists with various administrative tasks as needed. The receptionist must possess excellent communication and interpersonal skills, have strong organizational abilities, and be proficient in handling basic office equipment and software.

Essential Functions:

• Demonstrate the values and guiding principles of Our Promise each and every day, performing with the highest standards of excellence, integrity and ethics.
• Converses with & greets clients in person or by phone and directs all clients and visitors to the Agency in a friendly and service-oriented manner.
• Answers telephones, converses to route calls and provides information on other community resources as appropriate.
• Creates memorable experiences with a warm, welcoming personality that can relate to visitors and associates
• Perform data entry into Agency database systems with the highest level of confidentiality.
• Notifies staff of client or visitor’s arrival and provides verbal information and/or printed materials as requested.
• Provides support to staff through copying forms, faxing, order supplies and other clerical tasks as required.
• May be involved in the planning, organization, and implementation of special events, specific projects, or program changes.
• Exhibit positivity, flexibility, and a willingness to take on new responsibilities as requested or required.

Education & Experience: 

• High School Diploma or GED Required
• 2 years’ experience performing responsible administrative and support duties in office environment
• Demonstrated computer proficiency - Microsoft Office Suite products (Outlook, Word, Excel or Power Point) preferred and electronic health records).

Qualifications:

• Mission driven; strong desire to make an impact
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Must be able to verbally exchange information in a confidential manner with employees, clients, students, participants, and/or families in various settings
• High degree of professionalism, diplomacy, discretion, judgment and cultural sensitivity. Often expected to handle confidential and sensitive materials.
• Effective organization skills, with the ability to work on multiple tasks simultaneously and balance priorities.
• Team player with the ability to build relationships - both internal and external - at all levels.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully meet pre-employment drug screen, physical exam and background requirements.

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

Committed to creating a more diverse community, we encourage candidates from historically underrepresented groups to apply. EEO/AA M/F/H/V