What are the responsibilities and job description for the Store Associate position at Default Company?
Responsibilities and Duties:
Provide exceptional customer service in accordance with established standards
Develop and maintain rapport with our patients
Ensure patient concerns and/or questions are solved and answered promptly and efficiently and communicate member requests and/or problems to management when needed
Help patients under the process to become a patient and how to renew their patient status, if it is expired
Recommend, select and help locate the proper medicine for patients depending on their individual needs
Communicate the effects of different types of cannabis to patients clearly and effectively
Ring up sales on Point of Sale System and process cash
Ensure strict controls to protect organization assets at the direction of management
Set up and break down display cases daily; assist in display maintenance and housekeeping
Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts
Perform data entry and properly manage the patient database
Answer phone calls and forward to the appropriate staff member
Maintain a current stock of new patient folders, educational materials, intake forms, etc.
Frequently maintain dispensary’s cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitation
Maintain a positive work environment conducive to our Core Values
Maintain strictest confidentiality in compliance with HIPAA guidelines
Perform other related work as required
Education and/or Work Experience Requirements:
High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
Experience in customer facing retail or sales
Must be able to work weekends, evenings and holidays
Proficient computing skills
Working knowledge of Microsoft Office
Experience in the medical cannabis industry desirable, but not required
Excellent oral and written communication skills
Innate desire to achieve success and a work ethic to match
Ability to critically think and problem solve without direction
High level of integrity
Must be 21 years old
Subject to background check per state cannabis regulations
The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Must be able to communicate clearly and effectively, both verbally and in writing. Must display professional telephone etiquette and be able to interact and communicate effectively with individuals at all levels of the organization. Ability to effectively present information in one on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 or more pounds and regularly move up to 50 pounds.
Work Environment
The noise level in the work environment is normal. The employee is frequently exposed to an environment of natural chemical fumes, herbal aromas, airborne particles, exposed to wet and/or humid conditions. Employee may have exposure to conditions such as dust and particles that affect the respiratory system, eyes, or the skin, depending on department job assignments. Personal Protective Equipment is provided for employees to utilize.
Provide exceptional customer service in accordance with established standards
Develop and maintain rapport with our patients
Ensure patient concerns and/or questions are solved and answered promptly and efficiently and communicate member requests and/or problems to management when needed
Help patients under the process to become a patient and how to renew their patient status, if it is expired
Recommend, select and help locate the proper medicine for patients depending on their individual needs
Communicate the effects of different types of cannabis to patients clearly and effectively
Ring up sales on Point of Sale System and process cash
Ensure strict controls to protect organization assets at the direction of management
Set up and break down display cases daily; assist in display maintenance and housekeeping
Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts
Perform data entry and properly manage the patient database
Answer phone calls and forward to the appropriate staff member
Maintain a current stock of new patient folders, educational materials, intake forms, etc.
Frequently maintain dispensary’s cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitation
Maintain a positive work environment conducive to our Core Values
Maintain strictest confidentiality in compliance with HIPAA guidelines
Perform other related work as required
Education and/or Work Experience Requirements:
High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
Experience in customer facing retail or sales
Must be able to work weekends, evenings and holidays
Proficient computing skills
Working knowledge of Microsoft Office
Experience in the medical cannabis industry desirable, but not required
Excellent oral and written communication skills
Innate desire to achieve success and a work ethic to match
Ability to critically think and problem solve without direction
High level of integrity
Must be 21 years old
Subject to background check per state cannabis regulations
The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Must be able to communicate clearly and effectively, both verbally and in writing. Must display professional telephone etiquette and be able to interact and communicate effectively with individuals at all levels of the organization. Ability to effectively present information in one on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 or more pounds and regularly move up to 50 pounds.
Work Environment
The noise level in the work environment is normal. The employee is frequently exposed to an environment of natural chemical fumes, herbal aromas, airborne particles, exposed to wet and/or humid conditions. Employee may have exposure to conditions such as dust and particles that affect the respiratory system, eyes, or the skin, depending on department job assignments. Personal Protective Equipment is provided for employees to utilize.
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